Overview
Work History
Education
Skills
Timeline
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Melissa Roco

Chicopee,MA

Overview

24
24
years of professional experience

Work History

Operations Specialist

Waste Management
01.2016 - 03.2025
  • Office manager in charge of obtaining permits, maintaining driver files and qualifications, billing, ordering supplies, paying internal premiums, maintained drivers routes and weight tickets.
  • Oversaw daily timecard punches and employee activity.
  • Recorded time off, adjusted time cards, and input various time codes.

Robert Half Temp Agency
06.2011 - 01.2013
  • Misc office work at various locations.

MassMutual Group
09.2001 - 06.2011
  • From Sept 2001- Dec 2005 Call center representative taking calls from agent and clients with general questions or claims regarding life insurance policies.
  • Dec 2005-June 2011 USIG Insurance Group Dividend and Loan Dept. Processed transactions for dividend and loans on the policies.
  • Run illustrations for agents and clients that would predict dividend activity.
  • Handled misc. problem cases and or customer complaints for agents and clients for their insurance policies.
  • Managed workload queue for processing requests in a timely fashion having to maintain processing in a timely manner within turnaround times.
  • Maintained excellent quality assurance.

Education

High School -

Amherst Regional High School
05.1995

Bachelor's Degree -

Wheaton College
06.1998

Skills

  • Excel
  • Word
  • Power Point
  • Central Term
  • Orcacle
  • Coupa
  • Beacon Insight

Timeline

Operations Specialist

Waste Management
01.2016 - 03.2025

Robert Half Temp Agency
06.2011 - 01.2013

MassMutual Group
09.2001 - 06.2011

High School -

Amherst Regional High School

Bachelor's Degree -

Wheaton College

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Melissa Roco