Stephanie Misik
Palmyra,NY
Summary
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
9
9
years of professional experience
Work History
Certified Medical Assistant
Finger Lakes Community Health
Geneva, NY
11.2015 - Current
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Educated patients about medications, procedures and physician's instructions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Assisted with scheduling patient appointments and follow-up visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Scheduled appointments for patients via phone and in person.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Explained treatment procedures and physicians' instructions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Handled general office duties to support administrative staff during peak hours.
- Organized charts, documents and supplies to maintain team productivity.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Education
Associate of Applied Science - Medical Assisting
Everest Institute
Rochester, NY07-2008
Associate of Applied Science - Human Services
Finger Lakes Community College
Canandaigua, NY05-2003
Skills
- Clinical applications
- HIPAA protocols
- Telephone etiquette
- Needs assessments
- Team collaboration
- Patient scheduling
- Conflict resolution
- Verbal and written communication
- Schedule coordination
- Multitasking and organization
- Patient care
- Clinical documentation
- Time management
Timeline
Certified Medical Assistant
Finger Lakes Community Health
11.2015 - Current
Associate of Applied Science - Medical Assisting
Everest Institute
Associate of Applied Science - Human Services
Finger Lakes Community College
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