Eliza Racine
Pueblo West,Colorado
Summary
I am an accomplished, innovative, and adept correctional professional with 12+ years of widely diverse experience - including team leadership with forward-thinking mindset. Exceptional interpersonal communication skills; successfully fostering collaborative results across diverse teams. I am a proven leader and employee with a successful career built on integrity, service, and accountability. I am always putting organizational goals before myself. Able to discern priorities and operate successfully in complex, heavily matrixed environments while developing, analyzing, and working within departmental guidelines. Highly versed in leading others, initiatives, and executing plans with quality and urgency while providing excellent customer service and quality to the department and offenders alike.
Overview
13
13
years of professional experience
Work History
Case Manager I
Colorado Department of Corrections
11.2018 - Current
- Prepare inmates for a successful reentry back into the community.
- Coordinate programming based on inmate needs, determine earned time grants, develop parole plans, develop community corrections referrals, develop ISP-I referrals .
- Act as the primary contact and source of information for facility administration, central administration, the Parole Board, Community Corrections, outside agencies, attorneys, families, victims, and inmates.
- Collect and evaluate information to determine custody levels and programming needs, monitors and documents inmate behaviors
- Apply Evidence Based Practices (via CTAP/Case Planning) that assist in targeting an inmate's specific criminogenic needs, develops individual case planning through completion of assessments.
- Utilizing motivational interviewing and cognitive based interventions, and case planning that is in alignment with Colorado Transitional Accountability Plan (CTAP).
- Assist inmates with linking to programs and services within the facility that address critical needs, such as, vocational, educational, medical or mental health issues, substance abuse, cognitive behavioral, offense specific treatment, etc. Each area requires an integrated case management team approach that utilizes multidisciplinary staffing models and offender buy-in to help develop and carry out inmate case plans.
- Protect the safety of staff, public and inmates through the direct one-on-one contact on a continuous basis to assess behavioral patterns and attempt to direct the inmate through required programming, employment, self-improvement enhancements.
- Attempt to resolve daily challenges arising due to incarceration of the inmate.
- Maintain the working case file in an up to date and concise format.
- Working as a liaison between Administration, Medical, Mental Health staff and inmates to determine the inmates’ ability to progress to a less restrictive environment, including community corrections and/or ISP-I.
- Be members of classification, disciplinary and employment boards to place inmates at levels as to their abilities and current status (Classification Status/Eligibility Requirements).
- Achieved positive inmates outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between inmates and providers through consistent follow-ups and progress updates.
- Coordinated essential services for inmates, resulting in improved overall well-being and self-sufficiency.
- Collaborated with multidisciplinary teams to address inmates needs and formulate tailored support strategies.
- Conducted thorough assessments of inmates'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved inmates satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Provided crisis intervention support for inmates experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Strengthened relationships with community organizations to increase access to supportive resources for inmates in need.
- Educated inmates on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Streamlined service coordination efforts through diligent maintenance of inmates files and efficient use of case management software tools.
- Assisted inmates in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated individual referrals to obtain community services, advocate for inmates needs and resolve roadblocks.
- Managed volunteer programs focused on providing community services to underserved populations.
- Advocated for social and community service programs to increase awareness and funding.
- Developed and implemented training programs for staff.
- Assessed community needs and identified resources for social and community service programs.
Custody Control Housing and Security Sergeant
Colorado Department of Corrections
09.2014 - 12.2018
- Reviewed and managed program operations with team of 15 security personnel.
- Enhanced security measures by implementing thorough patrolling routines and surveillance systems.
- Reduced incidents of theft and vandalism by conducting regular security audits and identifying potential risks.
- Maintained a safe environment for staff and visitors with strict access control procedures.
- Trained security officers in emergency procedures, resulting in improved team preparedness and response time.
- Assisted in the development of efficient policies and protocols to minimize security breaches.
- Managed incident reports, contributing to data-driven improvements in overall security operations.
- Coordinated responses to emergency situations, ensuring swift resolution without harm to personnel or property.
- Improved employee awareness of safety procedures through regular training sessions and presentations.
- Assessed potential threats by staying up-to-date on current events and industry trends related to safety and security concerns.
- Conducted investigations into reported incidents, providing detailed documentation for management review.
- Ensured proper maintenance of security equipment, leading to increased reliability during critical situations.
- Developed trusting relationships with staff members by maintaining approachability while enforcing necessary regulations for workplace safety.
- Implemented new scheduling system that maximized coverage during peak hours without increasing labor costs.
- Participated in community outreach programs aimed at building positive relationships between local police force and public establishments such as schools or businesses, promoting overall neighborhood safety initiatives.
- Reviewed existing emergency procedures regularly, identifying any needed updates or improvements to better align with changing environments or safety guidelines.
- Served as a reliable point of contact for staff and management during times of crisis, coordinating communication and action plans effectively to mitigate negative outcomes.
- Responded to emergencies such as building alarms, accidents and criminal concerns.
- Trained and supervised new security professionals to maximize performance and understanding of protocols.
- Provided backup to security officers to maintain coverage.
- Reviewed and managed program operations with team of 15 security personnel.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Performed security investigations and reported findings to inmates management.
- Completed shift handover reports and debriefed next shift upon arrival.
- Recorded daily security occurrences in site assignment log.
- Trained security workers on site-specified procedures.
- Collaborated with management to develop security policies and procedures.
- Prepared reports outlining daily activities and specific incidents.
Correctional Officer I
Colorado Department of Corrections
01.2011 - 01.2014
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Investigated and responded to incidents of inmate misconduct.
- Established positive working relationships and maintained boundaries with resident offenders.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Responded to inquiries from inmates and other members of public.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Booked new inmates into facility and processed inmates for release.
- Supervised inmates during meals, recreation and other activities.
- Searched building and grounds, living quarters, and work areas for contraband.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Documented inmate behavior and activities in logbooks.
- Provided assistance and guidance to inmates regarding daily activities.
- Interviewed inmates to obtain information and evidence.
Education
High School Diploma -
Hanover High
Colorado Springs, CO05.2001
Skills
- Spanish Speaking
- Knowledge of inmate classification and job board in correctional facilities;
- Extensive knowledge of law enforcement, corrections and parole operations;
- Knowledge and experience with MPS to include Classification Committee, offender pay and multi-disciplinary staffing;
- Experience with Parole Board planning and scheduling;
- Knowledge and experience with auditing processes;
- Broad knowledge of social perceptiveness, human behavior, attitudes, motivation and its applicability in the rehabilitation of inmates;
- Training and experience with the CTAP Program (Colorado Transitional Accountability Plan)
- Strong supervisory/leadership skills;
- Outstanding conflict resolution skills;
- Highly effective organizing, planning and prioritizing skills;
- Keen ability to multi-task and demonstrate flexibility;
- Strong self-motivation and teamwork;
- Compelling attention to detail;
- Motivational Interviewing and evidence based practices
Collaborations and Accomplishments
- Develop and implement training with new officers to the facility while at CCF.
- Created a special training with fountain police department and SOTMP for sex offender registration.
- Developed and implemented new job board procedure to better improve the time it took to complete job board.
- Drafted and implemented policies, standard operating procedures, and directives.
- Created numerous food sale events providing a prosocial opportunity for offenders and supporting local businesses.
- Created numerous multi law enforcement agencies events supporting the special Olympics.
- Created fundraisers as the employee council president for organization like TESSA, giving tree, coat drive.
- Created a training course to teach case managers on the Inmate Benefits Assist Program to ensure we were meeting AR standards.
- Certified in the victim offender dialogues program.
Career Experience
- Case Manager I, Colorado Department of Corrections, Canon City, Colorado, 11/01/18, Present, Corrections Case Managers provides an important service to inmates within the Colorado Department of Corrections (CDOC). Utilizing an advocacy-based team approach to case management, this position will focus on successful re-entry of inmates into society.
- Custody Control Housing and Security Sergeant, Colorado Department of Corrections, Canon City, Colorado, 09/01/14, 12/01/18, The Correctional Officer II is accountable for providing lead work/limited supervision responsibilities. Work may include assignment to a single or multiple person control center, mail room, meal hall, or meal cart movement, canteen, visitation center, medical facility, housing/living unit etc. where employees must coordinate the activities of others in regulating offenders, civilians, property, security, custody, and control functions.
- Correctional Officer I, Colorado Department of Corrections, Canon City, Colorado, 2011, 2014, The Correctional Officer I (CO I) positions maintain the safety and security of Colorado Department of Corrections' (CDOC) prison facilities throughout the state. Correctional Officers support the CDOC Mission, Vision and Values with integrity and commitment while preparing inmates for community reentry.
Training
- Defensive Tactics Instructor
- ASHI Instructor
- Victim Offender dialogue Facilitator
- Special Olympics Coordinator
- Code of Penal Discipline Hearings Instructor
- Training of trainers instructors’ school (40 hour Colorado POST approved)
- PREA Auditor
- Curriculum Developers
- National Crime Information Center (NCIC)
- Advanced Code Of Penal Discipline instructor
Timeline
Case Manager I
Colorado Department of Corrections
11.2018 - Current
Custody Control Housing and Security Sergeant
Colorado Department of Corrections
09.2014 - 12.2018
Correctional Officer I
Colorado Department of Corrections
01.2011 - 01.2014
High School Diploma -
Hanover High
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