Yakelyne Castillo
San Antonio,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. strong teamplayer without the whole operation will suffers.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative/Sales Team Leader
UGE
Tallahassee, FL
04.2018 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bilingual Teacher
El Roble bilingual Institute
Acuna , Coahuila
09.2014 - 06.2018
- Planned and implemented lesson plans in Spanish to promote student understanding of language, culture and history.
- Developed assessments to measure student progress in learning Spanish.
- Created a supportive classroom environment that encouraged students to take risks with the language.
- Utilized various teaching methods including audio and visual aids, worksheets, games and songs to engage students.
- Provided feedback on written assignments, tests and oral presentations in Spanish.
- Assisted English learners with developing their English language proficiency while maintaining their native language fluency.
- Tutored small groups of students needing extra assistance with their Spanish studies.
- Collaborated with other teachers to develop integrated lessons for multiple subjects taught in Spanish.
- Conducted parent conferences to discuss student progress in learning Spanish.
- Integrated technology into the curriculum by using online resources such as videos, podcasts and interactive websites.
- Advised parents about educational resources available for bilingual children.
- Attended professional development workshops related to bilingual education best practices.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Remained calm and patient in student interactions to support individual growth and development.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
Bartender
Applebee's Grill + Bar
Del Rio, TX
10.2004 - 03.2007
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Hairstylist
8/18
San Antonio, TX
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Greeted customers, answered phones and booked appointments.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Applied highlights, lowlights or other coloring techniques.
- Used thinning shears to remove bulk from the hair or create layers.
- Created updos for special occasions like weddings or proms.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Upsold additional services when appropriate to increase sales volume.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Tracked inventory of supplies used for styling services.
- Developed relationships with new clients through referrals from existing customers.
- Organized scheduling of appointments throughout the day.
- Participated in team discussions regarding marketing strategies for the salon.
- Managed cash register transactions during checkout process.
- Pre-booked future appointments to increase repeat business.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Education
Hotel & Restaurant Management -
Strartford Career Institute
Saint Albans, VTHigh School Diploma -
United Christan School
Houston, TXSome College (No Degree) - Marketing
Southwest Texas Junior College
Uvalde, TXSkills
- Positive and professional
- Sales expertise
- Professional telephone demeanor
- Customer Relationship Management (CRM)
- Multi-Task Management
- Customer Service
- Service Upselling
- Problem Resolution
- Opening and closing accounts
- Staff education and training
- Courteous demeanor
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative/Sales Team Leader
UGE
04.2018 - 07.2024
Bilingual Teacher
El Roble bilingual Institute
09.2014 - 06.2018
Bartender
Applebee's Grill + Bar
10.2004 - 03.2007
Hairstylist
8/18
Hotel & Restaurant Management -
Strartford Career Institute
High School Diploma -
United Christan School
Some College (No Degree) - Marketing
Southwest Texas Junior College
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