Julia Zoda
Jacksonville,FL
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
People Operations Specialist
Metadata Inc
05.2023 - Current
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Created and delivered HR training sessions to staff, managers and executives.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Promoted professional development opportunities within the organization to support career growth among employees.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Onboarding Specialist-Implementation Manager
WizeHire
06.2022 - Current
- Plan and finalize cross-functional operations for recent recruits
- Manage and execute diverse organizational operations effectively
- Facilitate new employees with requisite resources and guidance in Google Docs, Trello, LMS, and Zoom training
- Cultivate skills in new recruits/employees by nurturing technical/professional skills and inspiring leadership
- Nurture and fortify cordial relationships with customers for continuing business/loyalty by improving customer experience
- Collect crucial information and design interactive content-training materials for LMS.
Senior Customer Success Manager
WizeHire
08.2020 - 03.2023
- Interacted with clients proactively to address concerns about products or services, via Chat Support, Incoming Calls, and Scheduled calls
- Gathered all the required details and generated tickets to Engineering Department
- Collaborated with associate customer service representatives to manage and resolve client queries.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
Customer Success Manager
EverCheck
06.2019 - 08.2020
- Coordinated with top-notch sales associates to achieve organizational objectives
- Gathered emerging requirements and provided valuable product insight by interacting with stakeholders
- Facilitated internal departments in execution of diverse operations to meet and achieve client needs
- Monitored and evaluated complex customer behavior information to understand behavior and gain knowledge.
Customer Success Specialist
Breezy HR
02.2017 - 06.2019
- Leveraged chat support, incoming calls, and scheduled calls to address customer concerns about Breezy HR products or services
- Streamlined effective execution of resolving billing issues and troubleshooting technical problems processes
- Engaged with customers promptly by identifying needs and resolving concerns.
Education
Bachelor of Arts in Sociology -
Florida State University
Tallahassee, FLAssociate Degree in Sociology -
Santa Fe College
Gainesville, FLSkills
- Planning & Strategizing
- Technical Troubleshooting
- Conflict Management
- Project Management
- Mentoring & Leadership
- Software as a Service (SaaS)
- Compensation and benefits
- New Hire Onboarding
- HR policies and procedures
- Employee Relations
Certification
- aPHR Training - Certification in progress
- Greenhouse, Breezy, Wizehire ATS Systems
- ADP & Sequoia, Oyster: Payroll
- Mineral
- Certn: Background Check Vendor
- Ease: Benefits
- Hibob: HR System
- Loom
- Zoom
- GSuite
- Canva
- Awardco, Snappy, Screenbroidery
- Slack
- Jira, Drata
- Culture Bot, Headspace, Talkspace
Timeline
People Operations Specialist
Metadata Inc
05.2023 - Current
Onboarding Specialist-Implementation Manager
WizeHire
06.2022 - Current
Senior Customer Success Manager
WizeHire
08.2020 - 03.2023
Customer Success Manager
EverCheck
06.2019 - 08.2020
Customer Success Specialist
Breezy HR
02.2017 - 06.2019
Bachelor of Arts in Sociology -
Florida State University
Associate Degree in Sociology -
Santa Fe College
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