Davinic Resolve
Joel Sandoval
Woodland,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the digital media industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Courtesy Clerk/Bakery Clerk
Nugget Market Inc.
Davis, CA
06.2020 - Current
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Restocked and organized merchandise in front lanes.
- Collected more than 600 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Resolved concerns with products or services to help with retention and drive sales.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Associate
In-N-Out Burger
Woodland, United States
12.2018 - 06.2020
- Maximized customer interactions by promptly identifying needs and wants.
- Mentored and coached other team members to meet daily sales goals.
- Managed customer relations and customer service through daily communication and interaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
High School Diploma -
Pioneer High School
Woodland, CA 08.2016 - 06.2020
No Degree - English/History
Woodland Community College
Woodland, CA 06.2018 - 07.2019
Bachelor of Science - Digital Communications And Media/Communication
University of California - Davis
Davis, CA 09.2020 - 06.2024
Skills
Content Development
Adobe Creative Suite proficiency
Social media activities
Communication and writing skills
Strategic planning
Event networking
Advertising and marketing
Speechwriting and messaging
Technical knowledge
Video Production
Keen eye for detail
Software
Blender
Python
Microsoft Office Software
Timeline
Bachelor of Science - Digital Communications And Media/Communication
University of California - Davis
09.2020 - 06.2024
Courtesy Clerk/Bakery Clerk
Nugget Market Inc.
06.2020 - Current
Associate
In-N-Out Burger
12.2018 - 06.2020
No Degree - English/History
Woodland Community College
06.2018 - 07.2019
High School Diploma -
Pioneer High School
08.2016 - 06.2020