Nehemiah Thacker
Savannah,USA
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
United Staffing LLC
Statesboro, GA
07.2024 - Current
- Ensure operational and financial performance is maintained
- Assist all aspects of personnel management for our temporary workforce including payroll, recruiting, dispatching, maintaining, and supervising the temporary workforce that are assigned to our clients
- Develop and execute new sales strategy
- B2B client success management
- Manage recruiting efforts, hiring efforts and other human resources procedures
- Dispatch temporary workers to various job sites by preparing work time tickets, distributing and collecting safety equipment, and directing employees to job site locations
- Qualify temporary employees for work eligibility, assist applicants with the employment process, and help process payroll for completed work assignments
- Ensure timely payout
- Qualify temporary employees for work eligibility, assist applicants with the employment process, and help process payroll for completed work assignments
- Ensure timely payout
- Ensure all orders are filled and services appropriately
- Maintain and update employee files and client records
- Conduct employee safety reviews and jobsite accident reports
On-Site Manager
The Reserves Network
Savannah, GA
09.2023 - 07.2024
- Provide high level customer service and ensure compliance to all company's rules and regulations
- Ensure customer satisfaction by responding to customer enquiries in responsive manner
- Manage daily on-site operations such as headcount, check-ins of employees to ensure staff's availability during working hours
- Train all temporary employees and new hired staff in line with company policies and procedures
- Organize business review meetings with clients to improve performance continuously and qualitatively
- Monitor all company activities and ensure compliance with company procedures and policies
- Recruit, train and induct employees to achieve and maintain designed staffing pattern
- Organize and conduct interviews and perform background investigation and provide on site tests to all prospective employees
- Coordinate with supervisors and management to plan activities for higher productivity on production site
- Develop and maintain relationship with management and supervisors to resolve employee issues, concerns and grievances as per existing company policy
- Develop ways to retain all employees through motivation and encouragement
- Manage employee pool by hiring, retaining or terminating of same, evaluate performance and counsel employees to improve performance
- Maintain weekly temporary payroll and employee personal files to facilitate effective personnel management
- Provide orientation to employees in terms of company values and culture to affiliate employees as per organizational requirement
- Operated a sit down electric and propane forklift to train new hire associates for loading and unloading purposes
Logistics Coordinator
The Kearney Companies
Savannah, GA
11.2022 - 09.2023
- Plan, implement and oversee supply chain operations
- Ensure all the assets and supplies are used efficiently
- Conduct and optimize IT logistics procedures
- Analyze data on a regular basis
- Identify process bottlenecks
- Suggest solutions for improvement
- Coordinate and train staff in the logistics department
- Build and maintain relationships with suppliers and retailers
- Ensure customer satisfaction
- Determine and track KPIs
- Adhere to all relevant rules and regulations
Warehouse Operations Lead
PGS USA, LLC
Pooler, GA
11.2019 - 10.2022
- Motivated and trained employees to maximize team productivity
- Evaluated team member performance and productivity, provided feedback, and implemented corrective actions
- Managed internal operational standards and productivity targets
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Responsible for performing maintenance on the production line
- Troubleshooting, used a variety of hand tools, power tools, when needed
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
- Analyzed department metrics and performance and reported findings to management
- Compiled training materials for new employees and tracked skill development
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy
- Outsourced unnecessary services to save on labor, supplies and equipment costs
- Regularly utilized a box clamp, electric single-double forklift and EPJ for freight movement
Running Enthusiasts
DICK'S Sporting Goods
Savannah, GA
12.2019 - 09.2022
- Build relationships with customers by understanding their fitness needs
- Serve as a partner between customers and management regarding customer trends
- Provide customers with a high quality sales transactions
- Promote our programs, including customer loyalty program participation
- Connect with the community and share the latest events with customers in a personal way
- Demonstrate expert understanding of running products and fitness trends
- Uphold product and presentation standards
- As business needs arise, other tasks may become necessary
- Operated a sit down propane forklift to unload freight for incoming product
Customer Service Manager
OnBrand24
Savannah, GA
05.2017 - 08.2020
- Manage a group of dedicated agents Duties include daily break and lunch schedules, coaching agents to improve efficiency and collaborating with management within the company to further improve the efficiency to the dedicated group
- Assist callers who are having issues with their orders issues and getting immediate resolutions
- Gathering personal order information
- Data entry for debit & credit card applied orders
- Daily coordinating with Jack Rabbit Corporate office as well as UPS for shipping protocol
- Prepared travel orders and processed travel reimbursement though Concur
- Created documents that are used to train new and existing employees, mainly through Microsoft word, excel, and PowerPoint
- Analyzed call center data and prepared reports for upper management
- Organized resources and established priorities involving complex tasks and multiple projects in fast- paced environment
- Evaluated staff productivity and performance annually
- Coached call center staff through challenging customer service issues
- Prepared work schedules to promote sufficient coverage for shifts
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings
- Developed quality employees within call center to take over leadership positions
- Determined quality assurance benchmarks and set standards for improvement
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics
Customer Service Supervisor
Jackrabbit
Seminole, FL
06.2018 - 07.2019
- Respond to customer care inquiries via phone, email, live chat, Amazon, TrustPilot, BBB, and PayPal
- Ability to define problems, collect data, establish facts and draw valid conclusions
- Review all claims submitted from Amazon, UPS, FedEx, The USPS, PayPal, and Amazon Listen to phone call recordings and monitored computer usage to provide feedback and to ensure that protocol was followed
- Gathering personal order information
- Data entry for debit & credit card applied orders
- Process minimum of 50 tickets daily to resolve customer claims
- Created, prepared and delivered various departments
- Conducted training and mentored members to promote productivity commitment to friendly service
- Established and updated work schedules to account for changing staff levels and expected workloads
- Coached team members to deliver hospitable, professional service while adhering to set service models
- Assessed and authenticated customer exchanges, voids and returns
- Actively supported service associates by quickly responding to questions via phone reports to team and email and finding appropriate solutions to customer issues
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Resolved account issues to build rapport and relationships with clients
- Compiled and analyzed customer feedback data to develop new strategies and corrective action
- Assessed personnel performance and implemented incentives and team-building events to boost morale
Education
Associate In Arts - Political Science
East Georgia College
Swainsboro, GA05.2013
High School Diploma -
Herschel V. Jenkins High School
Savannah, GA05.2010
Timeline
Assistant Branch Manager
United Staffing LLC
07.2024 - Current
On-Site Manager
The Reserves Network
09.2023 - 07.2024
Logistics Coordinator
The Kearney Companies
11.2022 - 09.2023
Running Enthusiasts
DICK'S Sporting Goods
12.2019 - 09.2022
Warehouse Operations Lead
PGS USA, LLC
11.2019 - 10.2022
Customer Service Supervisor
Jackrabbit
06.2018 - 07.2019
Customer Service Manager
OnBrand24
05.2017 - 08.2020
Associate In Arts - Political Science
East Georgia College
High School Diploma -
Herschel V. Jenkins High School
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