LASEON DOUGLAS
Deer Park,NY
Summary
Results-oriented Manager with 15+ years of experience with diverse background in visual, product placement, operations, and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements to maximize company growth. Proficient in managing high-volume operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
Bronx, Long Island City, NY
10.2019 - 08.2021
- Hire and train staff of 30+ associates
- Offer excellent customer service., Interact with customers to improve excellent customer experience and satisfaction
- Interpreting sales data, accounting sales, and budgeting any possible inventory changes to maintain desired, upward sales trend
- Supervising team performance and coaching them to increase productivity and to better their customer service skills
- Launch new initiatives such as product merchandising and promotional plans to bolster profit
- Delegate responsibility and define work for each member of store team
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Evaluated suppliers to maintain cost controls and improve operations
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Supervised guests at front counter, answering questions regarding products
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Protected store from loss or theft by setting and enforcing clear security policies
Assistant Store Manager
Walgreens
Queens, NY
04.2015 - 10.2019
- Supervise 30 + Associates in 24-hour establishment with daily cash flow of over $20,000
- Organize staff schedules and workloads to maximize productivity
- Oversee deliveries and cut excess merchandise from truck
- Established training seminars for staff
- Maintain sales inventory on floor and stockroom
- Respond to customer service issues quickly and ensure total satisfaction from all guests
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed sales and gross profit report to assess company efficiency
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Fine Jewelry Manager/ Cosmetics & Fragrance Manage
Sears Roebucks & Co
Rego Park, NY
07.2008 - 03.2015
- Assisted customers with store samples and online purchases
- Maintained high level of productivity to meet targets
- Organized staff schedule
- Created strategies to develop and expand existing customer sales
- Maintained financial accuracy when handling over $20,000 in revenue each day
- Communicated best practices among on-site and external personnel to align efforts and goals
- Set aggressive targets for employees to drive company success and strengthen motivation
- Established team priorities, maintained schedules and monitored performance
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department
- Maintained accurate inventory and sales records for department
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition
- Prepared sales presentations for clients showing success and credibility of products
Cashier
Au Bon Pain
Manhattan, NY
08.2004 - 06.2008
- Managed over 50 customer orders daily and coordinate with kitchen on special requests
- Completed orders as cook on alternating shifts follow recipes and accommodate customer dietary issues
- Offered exceptional customer service to differentiate and promote company brand
- Educated customers on product and service offerings
- Helped customers complete purchases, locate items and join reward programs
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Welcomed customers and helped determine their needs
Education
Associates - Applied Science Business Administration
Kings Borough Community College
Brooklyn, NY06.2011
Skills
- Analytical and critical thinker
- Leadership and interpersonal skills
- Employee relations
- Client relations specialist
- Scheduling
- Inventory management
- Detail-oriented
- Organization and project management
- Employee Motivation
- Focus and Follow-Through
- Team leadership and coaching
- Customer Response
Certification
- [Ptcb Certified] - 2019-Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Store Manager
Walgreens
10.2019 - 08.2021
Assistant Store Manager
Walgreens
04.2015 - 10.2019
Fine Jewelry Manager/ Cosmetics & Fragrance Manage
Sears Roebucks & Co
07.2008 - 03.2015
Cashier
Au Bon Pain
08.2004 - 06.2008
Associates - Applied Science Business Administration
Kings Borough Community College
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