Amber Ashley Dames
Miramar
Summary
Experienced and results-driven leasing professional with a proven track record in property management, resident relations, and team leadership. Skilled in driving occupancy, maximizing revenue, and creating community-focused environments. Seeking a Assistant Manager position where I can leverage my expertise to deliver operational excellence and resident satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
TRG Management Company
07.2024 - Current
- Lead day-to-day property operations for a high-profile luxury community, ensuring compliance with company standards and local regulations
- Review and approve leases, monitor delinquency rates, and implement strategies to reduce late payments
- Drive leasing efforts, achieving a 93%+ occupancy rate and surpassing revenue targets
- Collaborate with marketing teams to develop and execute promotional campaigns to attract qualified prospects
- Oversee resident retention initiatives, including lease renewals and tailored communication plans, maintaining a renewal rate of 80%
- Coordinate with maintenance teams to address service requests efficiently, improving turnaround times and resident satisfaction scores
- Organize and execute community events, fostering resident engagement and promoting a positive living experience
- Prepare and present monthly financial reports, analyzing performance metrics and identifying areas for improvement
Volunteer
Autism Kicks
03.2021 - Current
- Guided children in developing soccer, coordination, and communication skills in an inclusive environment
- Designed individualized approaches to meet diverse needs, fostering growth and confidence
Community Manager
TKD Rentals
03.2019 - Current
- Oversaw the operations of 5+ properties, ensuring high occupancy rates through targeted marketing and effective tenant relations
- Negotiated lease agreements, resolved tenant disputes, and enforced lease terms to maintain property standards
- Conducted market research to adjust rental pricing, staying competitive in the local market
- Prepared detailed monthly reports for ownership, highlighting trends and actionable insights
Leasing Agent
Las Marinas - Marina Del Mar, Marina Del Sol, and Marina Del Viento
02.2023 - 07.2024
- Spearheaded leasing operations across three luxury properties, consistently exceeding leasing goals by 30%
- Conducted detailed property tours, highlighting features and addressing prospective tenants' needs
- Managed the full leasing cycle, from application processing to lease signing and move-ins, ensuring a seamless experience
- Developed and maintained a pipeline of leads using CRM systems (Knock and OneSite), achieving a conversion rate of 35%
- Partnered with property management to improve workflows, resulting in a 20% reduction in application processing time
- Coordinated resident events and sponsorships, enhancing community involvement and resident satisfaction
- Maintained accurate records of property availability and tenant interactions, ensuring compliance with reporting standards
Leasing Agent
Aventine at Miramar
07.2021 - 12.2022
- Delivered personalized service to prospective and current residents, driving tenant retention rates above 85%
- Engaged with prospective residents through tours, phone calls, and digital platforms, consistently converting inquiries into leases
- Assisted in implementing a new follow-up system, improving prospect engagement and increasing lease signings
- Addressed resident concerns with professionalism, contributing to positive reviews and community reputation
- Collaborated with marketing teams to enhance digital listings and social media presence, resulting in a 15% increase in leads
Education
Associate of Arts - Telecommunications
Broward College
Pembroke Pines, FL12.2016
Skills
- Budgeting
- Leasing Strategies
- Occupancy Maximization
- Resident Retention
- Marketing Campaign Development
- Team Leadership
- Yardi
- OneSite
- Knock
- Microsoft Office tools
- Canva
- Negotiation Skills
- Analytical Abilities
- Knowledge of Local and State Rental Regulations
Timeline
Assistant Manager
TRG Management Company
07.2024 - Current
Leasing Agent
Las Marinas - Marina Del Mar, Marina Del Sol, and Marina Del Viento
02.2023 - 07.2024
Leasing Agent
Aventine at Miramar
07.2021 - 12.2022
Volunteer
Autism Kicks
03.2021 - Current
Community Manager
TKD Rentals
03.2019 - Current
Associate of Arts - Telecommunications
Broward College
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