Summary
Overview
Work History
Education
Skills
Timeline
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Maria Schork

Carpentersville,IL

Summary

Customer Manager offering 20-years track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

28
28
years of professional experience

Work History

BDR

GrubHub
Chicago, IL
02.2018 - 04.2020
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Kept meticulous client notes and updated account information in company databases.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
  • Collaborated with sales and marketing departments to support project rollout.

Area Specialist

GrubHub
Chicago, IL
09.2014 - 02.2018
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recorded account information to open new customer accounts.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Account Manager

Restaurants On The Run
Aliso Viejo, CA
09.2013 - 09.2014
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.

Office Manager

Takeout Taxi Chicago
Schaumburg , IL
12.1991 - 09.2013
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Evaluated employee records and productivity and submitted evaluation reports.

Education

High School Diploma -

Holly Family Academy
Chicago, IL
06.1982

Skills

  • Organization and Time Management
  • Problem-Solving
  • Analytical and Critical Thinking
  • Dependable and Responsible
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Customer Account Management
  • Courteous with Strong Service Mindset
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Document and Records Management
  • LiveChat Messaging
  • Business Development

Timeline

BDR

GrubHub
02.2018 - 04.2020

Area Specialist

GrubHub
09.2014 - 02.2018

Account Manager

Restaurants On The Run
09.2013 - 09.2014

Office Manager

Takeout Taxi Chicago
12.1991 - 09.2013

High School Diploma -

Holly Family Academy

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Maria Schork