Summary
Overview
Work History
Education
Skills
Work Availability
I like Baking, listening to music, coloring and spending time with family.
Timeline
Generic

Felicia Williams

Indianapolis,IN

Summary

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Hardworking and passionate with strong organizational skills Motivated Housekeeper with 20+ years of room cleaning employment. Familiar with proper use of all cleaning materials. Detail-oriented professional with experience providing cleaning services. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

Overview

7
7
years of professional experience

Work History

Housekeeper

Holiday Inn Express Hotel
04.2017 - 06.2021
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
  • Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
  • Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
  • Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
  • Contributed to the overall efficiency of hotel operations by performing additional tasks as needed, including assisting with luggage delivery or providing directions to guests seeking local attractions.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Responded to requests from patrons for linens and toiletries.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
  • Sorted, laundered and put away various laundry items.
  • Changed bed linens and collected soiled linens for cleaning.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Handled requests for extra linens, toiletries and other supplies.
  • Returned emptied garbage receptacles to proper locations.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Environmental Cleaning Specialist

Marquette Manor
08.2019 - 03.2020
  • Enhanced facility cleanliness by implementing environmentally friendly cleaning practices and procedures.
  • Enhanced cleanliness and sanitation by thoroughly disinfecting high-touch surfaces and common areas.
  • Reduced infection rates by consistently maintaining a clean and safe environment for residents and staff.
  • Boosted resident satisfaction by addressing specific cleaning needs and requests in a timely manner.
  • Assisted in controlling allergens through regular dusting, vacuuming, and mopping of rooms and common areas.
  • Contributed to the prevention of bedsores by regularly rotating mattresses and keeping bedding clean for residents.
  • Promoted a healthy living space, efficiently laundering linens and ensuring proper disposal of waste materials.
  • Maintained quality standards, adhering to strict guidelines for the use of cleaning chemicals and equipment.
  • Improved safety measures by promptly addressing spills or hazards that could lead to slips or falls for residents.
  • Supported infection control protocols, regularly washing hands and wearing appropriate personal protective equipment as required.
  • Upheld resident privacy rights, respecting their belongings while providing efficient housekeeping services within individual rooms.
  • Facilitated positive first impressions, diligently maintaining clean entrances, hallways, and reception areas for visitors'' comfort.
  • Optimized productivity levels through effective time management skills during assigned shifts at the nursing home facility.
  • Ensured smooth operations by communicating any maintenance issues discovered during cleaning tasks to appropriate personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed waste paper and other trash from premises to designated area.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned elevators, glass, and planters in public areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Documented and reported necessary facility and building repairs observed.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Hotel Housekeeper

Marriot Hotel
03.2014 - 04.2017
  • Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
  • Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
  • Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
  • Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
  • Reduced linen waste through careful inventory management and timely replacement of worn items.
  • Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
  • Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
  • Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
  • Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.

Education

Associate of Arts - Culinary Arts

Auguste Escoffier School of Culinary Arts
Boulder, CO
11.2024

Skills

  • Residential Cleaning
  • Cleaning techniques
  • Guest Relations
  • Laundry Management
  • Customer Service
  • Teamwork
  • Bed making proficiency
  • Excellent oral and written communication
  • Deep cleaning expertise
  • Restroom detailing
  • Health and safety compliance
  • Quality Assurance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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I like Baking, listening to music, coloring and spending time with family.

I like to listen to music while I bake baking is a passion for me as of right now I work as a Pastry Chef at the University of Indianapolis College. I been there for almost a year I love what I do everyone tells me how delicious my pastries are. Family is important to me they are all I have so Its very important that I spend time with them we are each others support systems so I try to be there for them when I can.

Timeline

Environmental Cleaning Specialist

Marquette Manor
08.2019 - 03.2020

Housekeeper

Holiday Inn Express Hotel
04.2017 - 06.2021

Hotel Housekeeper

Marriot Hotel
03.2014 - 04.2017

Associate of Arts - Culinary Arts

Auguste Escoffier School of Culinary Arts

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Felicia Williams