LEAH ALMIRALL
Bronx,NY
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
15
15
years of professional experience
Work History
Assistant to Grading/Permit Division Coordinator
Queens College City University of New York
Flushing, NY
04.2012 - Current
- Grading Unit-The Registrar's Office
- Unit processing of CUNY e-Permits, Study Abroad (STABD) and National Student Exchange permits.
- Assisted in implementing and addressing grading, attendance, program adjustments, withdrawals, change of grade, post registration issues for undergraduate and graduate students.
- Acted as liaison communicating total support of Grading Unit in all meetings.
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Processed registrations with attention to compliance with operational policies and succinct standards.
- Updated computer system with latest information to keep records current and accurate.
- Responded to requests for information from various individuals by providing documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity (Assisted in Unit-related on-campus training sessions presentations for academic department secretaries, College Assistants, and Administrative Office Coordinators).
- Maintained clean reception area to promote positive, professional environment for clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed wide-ranging administrative, financial and service-related functions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
- Aided colleagues, managers and customers through regular communication and assistance.
- Handled 50 calls per day to address customer inquiries and concerns
Assistant to Graduation Coordinator
Queens College City University of New York
01.2008 - 04.2012
- Resolved discrepancies between enrolled courses and needed courses.
- Reviewed student credit hours to help students meet graduation requirements.
- Received student applications and schedules and compared classes against graduation requirements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Temporary Level Bridge and Tunnel Toll Collector
MTA Bridges And Tunnels
New York, NY
05.2007 - 12.2007
- Communicated in English and Spanish to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Monitored toll lane activity and generated operational reports.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Operated toll collection equipment and processed toll payments accurately.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Seasonal Tax Preparer
H & R Block Tax Services
The Bronx, NY
01.2007 - 04.2007
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Offered clients recommendations to reduce tax liabilities.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Facilitated integration of modern tax software with client accounting software.
- Prepared US, multistate and international tax returns for business clients.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Oversaw team of 20 tax professionals handling up to 100 clients per year
Unpaid Intern
Office Of The State Assembly-76th District
Bronx, NY
12.2005 - 05.2006
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Analyzed problems, identified solutions and made decisions.
- Sorted and organized files, spreadsheets and reports.
- Collaborated in professional team to solve workflow issues.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Restocked office supplies and retrieved files for staff.
- Answered incoming telephone calls, took down messages and provided information.
- Achieved management recognition by designing and implementing special project during internship.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Reviewed related literature and conducted investigations to support research efforts.
Education
Bachelor of Arts - Sociology
Queens College City University of New York
09.2013
Associate Degree - Liberal Arts
Bronx Community College City University of New York
06.2005
Skills
- CUNY First, and Quasar Legacy Systems
- Team Building
- Regulatory Compliance
- Quality Assurance
- Microsoft Office Suite
- Motivational Leadership
- Decision Making
- Coaching and Mentoring
- Complex Problem Solving
- Team Management and Supervision
- Schedule Coordination
- Microsoft Office
- Handling Customer Complaints
Languages
Spanish
Native or Bilingual
French
Elementary
Italian
Elementary
Timeline
Assistant to Grading/Permit Division Coordinator
Queens College City University of New York
04.2012 - Current
Assistant to Graduation Coordinator
Queens College City University of New York
01.2008 - 04.2012
Temporary Level Bridge and Tunnel Toll Collector
MTA Bridges And Tunnels
05.2007 - 12.2007
Seasonal Tax Preparer
H & R Block Tax Services
01.2007 - 04.2007
Unpaid Intern
Office Of The State Assembly-76th District
12.2005 - 05.2006
Bachelor of Arts - Sociology
Queens College City University of New York
Associate Degree - Liberal Arts
Bronx Community College City University of New York
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