Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Laura Badajoz

Branson,MO

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server/Bartender

Bricktown Brewery
04.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Server

FD'S Grillhouse
08.2022 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Acting Sales Manager

Carters, Inc
09.2021 - 08.2022
    • Increased sales revenue by developing and implementing effective sales strategies.
    • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
    • Built long-lasting client relationships through excellent customer service and consistent followups.
    • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
    • Led a successful sales team by providing motivational coaching and performance-based incentives.
    • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.

Hostess/Server

CANTINA LAREDO
07.2017 - 08.2021
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, and sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked, and cleaned the establishment's front lobby during shifts to maintain a welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Advised customers about special offerings and menu items to help drive sales.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High school diploma -

Branson High School
Branson, MO

Skills

  • Strong Work Ethic
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Spanish speaking
  • Safe Food Handling
  • Food Running
  • High-volume dining
  • Sales expertise
  • Order Accuracy
  • Guest Relations Management
  • Beverage Preparation

Certification

  • Driver's License
  • Food Handler Permit
  • SMART server Certificate


Assessments

Customer focus & orientation, Proficient, 05/01/21, Responding to customer situations with sensitivity

Timeline

Server/Bartender

Bricktown Brewery
04.2023 - Current

Server

FD'S Grillhouse
08.2022 - 04.2023

Acting Sales Manager

Carters, Inc
09.2021 - 08.2022

Hostess/Server

CANTINA LAREDO
07.2017 - 08.2021

High school diploma -

Branson High School

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Laura Badajoz