Amy Phillips
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Conscientious with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
18
18
years of professional experience
Work History
Church Nursery Teacher
North Jacksonville Baptist Church
Jacksonville, FL
01.2010 - Current
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Allowed for ample outdoor recreation time to support physical development.
Customer Care Provider
Purple Dove Thrift Store
, FL
01.2017 - 11.2018
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Nursery School Teacher
Just For Kids Daycare
Jacksonville, FL
01.2009 - 11.2012
- Engaged with children on individual basis to build positive relationships and promote learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Made nutritious breakfasts, lunches, dinners and snacks for children.
- Implemented curriculum to enhance classes with learning-focused activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
High School Diploma -
First Coast High School
Jacksonville, FL06.1993
Skills
- Time Management
- Organizing and Distributing Materials
- Communicating with Parents and Teachers
- Teacher and Administrator Collaboration
- Enthusiasm for Students and Teaching
- Safety Monitoring and Management
- Problem Solving
- Relationship Building
- Activity Demonstrations
Timeline
Customer Care Provider
Purple Dove Thrift Store
01.2017 - 11.2018
Church Nursery Teacher
North Jacksonville Baptist Church
01.2010 - Current
Nursery School Teacher
Just For Kids Daycare
01.2009 - 11.2012
High School Diploma -
First Coast High School