Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kishore Reddy

Twin Cities,CA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. 16 Years of experience Engaging Client Relations Manager adept at developing often complex client proposals. Proactive, diligent & multi-skilled Business & Administration Professional with a strong track record of Managing the Business IT Sector, Corporate Business Operations, to past currently I was associated with IBM India Pvt. Ltd, (Information Technology), Hyderabad as Business Continuity Development Extensive expertise in business operations including client billing conflict resolution, and the implementation of effective business policies and procedures and collaborating with business leaders and account executives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manage

DALLA FAMILY STORES LLC
01.2021 - 02.2024
  • Gas station manager duties ensure continuous and compliant operation of their station, and range from for ensuring high qualities of customer service to continuous compliance with company, local, state and federal requirements for gas stations
  • Oversee, plan and manage operations of Family Stations
  • Manage 4 full time assistant manager and 20 full time employees, 16 part time employees, oversee employee performance, mentor employees to improve performance over time, identify potential for supervisor and manager roles in employees
  • Ensure that all food served at 76 complies with state and local health codes
  • Maintain positive relationships with local vendors of handmade souvenirs
  • Hire employees, train new hires and fire employees who do not meet requirements
  • Report new hires to state government within required timeframe
  • Determine staffing requirements for station and determine whether seasonal hires will be required at any point during year
  • Create employee schedules, ensure all shifts are covered and adjust these schedules to accommodate employees when possible
  • Use market research to capitalize on consumer trends, to determine expected sales volume for new products and to set competitive prices
  • Maintain beneficial relationships with current convenience store distributors and forming new relationships with distributors when advantageous or required by ending of existing relationships
  • Make decisions on all products sold and services offered with goal of maximizing station revenue
  • Implementing and managing station’s credit policy
  • Selecting station’s POS technology, providing support and training to employees in using
  • POS technology
  • Selecting station’s inventory management technology, providing support and training to employees in using inventory management technology
  • Creating and executing marketing strategies for high-margin items, locally created souvenirs, items prioritized by distributors and other high priority merchandise
  • Create and manage customer loyalty and rewards programs
  • Research and source merchandise for resale and management of resale certificates
  • Plan Station budget and authorize expenses according to this budget
  • Manage customer complaints and oversee resolution of these complaints
  • Ensure that all local, state and federal requirements for lawful operation of gas station are met by all employees and customers
  • Oversee reporting of employee hours, manage payroll and payroll taxes
  • Create payroll reports (new hires, all employee hours logged, changes to payroll, terminations)
  • Ensure that employee conduct standards are met at all times and implement company’s disciplinary policy with written warnings and terminations
  • Ensure that safety protocols required for gas stations are followed at all times
  • Ensure that security protocols, such as maintaining small amounts of cash on premises, are followed at all times.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Demonstrated leadership skills in managing projects from concept to completion.

Chef and Manager

SAI TARA PRIYA LLC
11.2016 - 12.2021
  • Rolling up sleeves and interacting daily with customers and employees alike to inspire and be part of experience
  • Creating employment experience that is in line and Core Values by recruiting and training top group of team members and providing opportunity for professional development
  • Maximizing financial performance of store by creating great work environment that allows team to deliver exceptional customer service and authentic interactions
  • Setting goals and expectations for team members, aligning performance and incentives, managing performance issues and holding team accountable for results.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Maintained well-organized mise en place to keep work consistent.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Evaluated food products to verify freshness and quality.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.

Business Development Continuity Manager

IBM India Pvt.Ltd
12.2015 - 11.2016
  • Demonstrates account management sales execution based on creating product value to Pro-actively participated and assisted in management of all sales activities to ensure that all policies and procedures were always fully followed
  • Expertise in managing entire sales & marketing operations with focus on profitability through optimal utilization of resources
  • Ability to formulate and implement tactical initiatives to achieve corporate strategic goals
  • Possesses credibility & personal integrity that leaves lasting impressions with corporate decision maker, motivate employees & generates loyalty
  • Built solid track record of successful rollout, management and turnaround of fortunes through astute planning and execution of various activities
  • Effective communicator & negotiator with strong analytical, problem solving & organizational abilities
  • Formulating & implementing strategies / policies and reaching out to the unexplored market segments / customer groups for business expansion
  • Negotiating agreements and ensuring maximum customer satisfaction by providing/post technical assistance and achieving delivery and quality norms Worked with C-Level Executives to sell solutions that addressed their business needs Develop client proposals and present at stakeholder meetings
  • Forecast future trends and orient strategies to capture maximum benefits
  • Coordinate with sales executives to better align company goals and tactics
  • Motivate team members and junior staff to exceptional performance
  • Improve bottom line by ensuring opportunities are addressed and deals are closed
  • Identified "bottlenecks" and implemented new and improved processes and policies
  • Documented process flows and developed requirements for functional improvements and enhancements to maximize user engagement
  • Elicited stakeholder feedback and input through interviews and surveys
  • Evangelized customer products to investors users and media contacts.

Verification Lead and Planning Manager

Jubilant Food Works
11.2010 - 11.2015
  • Corporate) As primary liaison, is responsible for escalation, effective oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of client loyalty process Responsible for client satisfaction, maintaining client communication, overall management of relationship and client retention activities Answers customer inquiries, primarily over telephone, e-mail or facsimile Develops strong working relationships with assigned clients and FIS resources Provides support in research and resolution of problems and inquiries May prepare monthly and quarterly departmental reports Provide high level financial, contract and/or administrative analysis and review of work of junior staff
  • Provide guidance and training to junior staff Develop and maintain personal and working relationships with key client stakeholders Assisting sales team in developing robust customized learning solutions for clients Delegate to and review project work of more junior colleagues which includes review of financial, contract, and administrative analysis Act as dedicated relationship manager to client
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Research Engineer

Gatix E Solutions
07.2008 - 11.2010
  • Demonstrates account management sales execution based on creating product value to Pro-actively participated and assisted in management of all sales activities to ensure that all policies and procedures were always fully followed
  • Trained and supervised multiple sales representatives and sales Interns and built and maintained professional relationships with local retailers and business partners
  • Prescriber, which includes customer satisfaction and rigorous application of company resources Demonstrates highly effective territory management and superior selling competencies Demonstrates sales strategy in linking each call to next call to entire call continuum with immediate follow up on pending issues Demonstrates ability of developing self to drive and enhance performance Fosters team effectiveness and accomplishments by sharing knowledge, experience and information Represent products in a professional, compliant, ethical and effective manner

Education

MBA - Management

Osmania University
Hyderabad
2016

B.Sc. - Business Administration, Management and Culinary Arts

Osmania University
Hyderabad
2013

B.Tech - Computer Science & Engineering

J.N.T.U
Hyderabad
2008

Skills

  • Special Promotions Planning
  • Staff Supervision
  • Inventory Management
  • Leadership and team building
  • Vendor relationships
  • Training and coaching

Certification

Core Competencies Ledger Scrutiny Bank Reconciliation Debtors & Creditors Fund/Cash Flow Management Accounts Management Account Payable / Receivables Internal and Statutory Audit Facilitation Management Vendor Payment MIS Management/Reports Sales/Branch Account Stock Control Voucher Accounting.

Timeline

General Manage

DALLA FAMILY STORES LLC
01.2021 - 02.2024

Chef and Manager

SAI TARA PRIYA LLC
11.2016 - 12.2021

Business Development Continuity Manager

IBM India Pvt.Ltd
12.2015 - 11.2016

Verification Lead and Planning Manager

Jubilant Food Works
11.2010 - 11.2015

Research Engineer

Gatix E Solutions
07.2008 - 11.2010

MBA - Management

Osmania University

B.Sc. - Business Administration, Management and Culinary Arts

Osmania University

B.Tech - Computer Science & Engineering

J.N.T.U

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Kishore Reddy