Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lizmarie Galeano

Summary

A motivated and proactive individual with strong organizational and attention to detail skills. Known for adaptability and reliability, with a proven ability to quickly learn and apply new skills in fast-paced environments. Eager to contribute to organizational growth and team success by applying my strong work ethic and passion for achieving company goals.

Overview

7
7
years of professional experience

Work History

Dispatcher

Waste Management
01.2021 - 10.2023
  • Utilized dispatch software to create, modify, and close service tickets for residential and commercial waste, recycling and bulk pickups.
  • Communicated with drivers, customers, and team members to ensure efficient and timely collection.
  • Assigned tickets based on route location, vehicle capacity, truck availability, and service deadlines.
  • Used GPS to track vehicle locations, ensuring adherence to schedules and optimizing route efficiency.
  • Responded to customer inquiries and resolved complaints related to missed pickups, scheduling changes, or service requests throughout Florida.
  • Addressed and resolved unexpected incidents, such as equipment breakdowns or hazardous material spills.
  • Held daily meetings with truck driver managers to review the previous day’s performance and provide updates.

Booking Manager

CHH Promotions
01.2020 - 01.2021
  • Identified and reached out to emerging Christian hip hop artists, building a diverse roster of talent for promotional opportunities and events.
  • Booked and scheduled interviews, live performances, and podcast recordings, accurately entering all relevant details (dates, times, locations) into a calendar app to ensure smooth event coordination.
  • Contributed to the development of new project ideas, advertisements, and promotional strategies to help expand the company.

Assistant

Magic City Casino
01.2017 - 01.2020
  • Entered end-of-day totals for wagers placed at horse and dog racing events at various tracks into Excel for revenue reporting.
  • Assisted customers with placing, cashing, and verifying wagers, providing efficient service in a fast-paced environment.
  • Provided customers with information on race schedules, betting options, and payouts to ensure a smooth and engaging experience.
  • Reviewed Excel entries for accuracy and consistency, correcting any errors to maintain accurate financial records.
  • Restocked scratch-off ticket boxes, ensuring they were fully stocked and ready for customers.
  • Answered incoming phone calls, processed customer requests, transferred calls, and relayed messages to appropriate team members.
  • Used Excel formulas and functions to analyze daily, weekly, and monthly trends in wagering activity.
  • Addressed and resolved customer disputes or concerns related to wagers, payouts, or race results in a professional and timely manner.
  • Assisted in training new employees, ensuring they understood department procedures and provided high-quality customer service.
  • Troubleshot and fixed betting machines when tickets became stuck, ensuring minimal disruption to the betting process and maintaining a smooth customer experience.

Education

High School Diploma -

Miami Senior High
Miami, FL
06-2014

Skills

  • Excel, PowerPoint, Word
  • Attention to detail
  • Fast learner
  • Multitasking
  • Active listening
  • Organized
  • Customer service
  • Data entry
  • Dependable and responsible
  • Calm under pressure
  • Friendly, positive attitude

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Dispatcher

Waste Management
01.2021 - 10.2023

Booking Manager

CHH Promotions
01.2020 - 01.2021

Assistant

Magic City Casino
01.2017 - 01.2020

High School Diploma -

Miami Senior High

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Lizmarie Galeano