Lauren Awbrey

Managed all office duties and oversaw workload for the Optometry, Dental, and Pulmonary Clinics and the Compensation and Pension Office.

Liaison for Separation Health Assessment (SHA) exams for active-duty military members and the Compensation and Pension Office.

Processed hundreds of compensation and pension claims within mandatory time limits, reducing delayed claims.

Constant communication with Regional Compensation and Pension Offices. Allowing processing of claims to be expedited.

Weekly phone meetings with the National Compensation and Pension Office. Provided up-to-date status reports of claims.

Tracked referral budget, ensuring accuracy and avoided overspending. Always came in under budget for end of year allowance.

Processed pay for contracted providers ensuring accurate compensation and verified that the budget was on track.

Trained employees on policies and procedure, assuring compliance. Oversaw employee workload and delegated tasks to ensure productivity.

Scheduled exams for over 30 medical providers and more than 70 clinics. Oversaw all workload for multiple offices at once.

Utilized phones, email, instant messaging, in-person and fax for communication.

Worked with outside medical facilities to coordinate exams, referrals needed, time for completion and reports.

Created contract referrals needed for outside facility exams.

Developed spreadsheets, improving data management and accuracy. Allowed all providers to easily see all required information.

Communicated with other clinics, coordinating appointment times. Provided more efficiency for patients and providers.

Diagnosed and repaired computer hardware and software issues preventing down time.

Maintained tracking log, ensuring 100% of patient files were accounted for.

Created spreadsheets to track exam progress through to completion.

Scheduled telehealth exams and set up equipment allowing communication.

Processed hundreds of compensation and pension claims within mandatory time limits, reducing delayed claims.

Collaborated with Regional Offices and veterans to provide claim updates and resolve issues efficiently.

Processed compensation claims following all policies and procedures.

Organized telehealth appointments with in-person exams.

Ordered medical and office supplies ensuring clinic flow.

Answered phones, generated reports and scheduled exams.

Precise overview of records management staging procedures.

Functional Area Records Manager, Records Custodian, and Privacy Act Monitor.

Responsible for information management programs and supported all squadron computer systems.

Maintained spreadsheets for data tracking, accessibility and reporting.

Front office administrative duties and reception providing customer service.

Oversaw records management life cycle following all policies and procedures.

Governed electronic and manual publications inputting up-to-date information.

Processed Freedom of Information Act requests.