ANTRANIQUE WASHINGTON
Columbia,USA
Summary
Proven Account Services Specialist with a track record of optimizing audit processes at Aflac through expert use of ECM systems and Wynsure audit tools. Excelled in account reconciliation and team leadership, significantly enhancing document retrieval efficiency and audit accuracy. Skilled in Lean Six Sigma methodologies, ensuring top-notch quality control and operational excellence.
Overview
19
19
years of professional experience
Work History
Account Services Specialist III (Audit Bot Auditor)
Aflac
Columbia, SC
08.2024 - Current
- Served as subject matter expert for audit bot.
- Audited new activated groups
- Streamlined document retrieval process using ECM system.
- Produced accurate in-force and out-of-force group reports with business objects.
- Performed audits using Wynsure audit tools.
- Compiled product-related information, including coverage and premium discrepancies, for leadership review.
- Implemented case barriers on Pega platform.
- Entered audit records into file net database.
- Provided training to EXL on executing bot audit procedures.
- Collaborated with multiple departments to support audit bot procedures.
Accounting Specialist II
Aflac
Columbia, SC
04.2014 - 08.2024
- Leads account reconciliation activities including coding invoices to ensure organizational accuracy.
- Balances batches and ensures premiums are correctly posted in support of departmental quality initiatives
- Processes payments by refunding, forgiving, or requesting premium to clear lines of suspense
- Confirms invoice status codes, reviews all adjustment codes and notes provided by payroll account on the invoice
- Regularly and effectively communicates with additional stakeholders, i.e Account Manager, Client Manager, Broker to ensure all servicing issues are addressed in a timely and consistent manner
- Subject Matter Expert for PAC – Payment Authorized Checking
Quality Specialist
JPMorgan Chase
Florence, SC
10.2010 - 03.2013
- Implemented quality control objectives, actions and procedures to resolve production issues, optimize product reliability and reduce costs
- Monitored product quality performance and created reports indicating the effectiveness of the quality management system in achieving identified goals
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Created communication strategies to meet client objectives
Claims Analyst
Blue Cross And Blue Shield
Florence, SC
08.2005 - 07.2008
- Managed the claims adjudication process by serving as the first step in the claims verification process
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions
- Assessed processing reports each day to effectively submit claims and handled tasks associated with processing insurance claims
- Ensured all tasks were completed in compliance and within regulatory guidelines
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues
Education
Bachelor of Arts - Business Administration
Coker University
Hartsville, SC05.2026
Lean Six Sigma Yellow Belt -
Riverwood Associates
Lean Six Sigma Green Belt -
Riverwood Associates
Skills
- Account reconciliation
- Excel
- Lean Six Sigma
- Lean Six Sigma Yellow Belt
- Microsoft Excel
- Power Point
- Team Leadership
Training
Insurance Producer License, South Carolina Department of Insurance
Timeline
Account Services Specialist III (Audit Bot Auditor)
Aflac
08.2024 - Current
Accounting Specialist II
Aflac
04.2014 - 08.2024
Quality Specialist
JPMorgan Chase
10.2010 - 03.2013
Claims Analyst
Blue Cross And Blue Shield
08.2005 - 07.2008
Bachelor of Arts - Business Administration
Coker University
Lean Six Sigma Yellow Belt -
Riverwood Associates
Lean Six Sigma Green Belt -
Riverwood Associates
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