Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantel Deremo

Casa Grande,AZ

Summary

Hardworking, driven, energetic, kind and humble human looking for an opportunity to learn, grow and call home. Plethora of knowledge in many areas, and the passion to excell. Can and will do attitude. Not afraid of leading by example. Strongly believes teamwork makes the dream work. An asset.

Overview

15
15
years of professional experience

Work History

Server, Banquet Team, Hostess, Busser, Bartender,

Robson Ranch
Eloy, AZ
10.2021 - Current
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Resolved and escalated customer issues quickly to uphold strong customer relations standards.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Worked with POS system to place orders, manage bills as well as homeowner accounts/ rewards and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consulted with managers to organize special events and promotions.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Cultivated warm relationships with regular customers.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.

Server, Bartender, Hostess, Busser

Dino's Greek And Italian
Goodyear, AZ
03.2018 - 09.2021
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Checked and restocked server areas and organized.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Maintained relationships with restaurant vendors, as well as write checks for supplies.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Orchestrated numerous private parties, business meetings and formal engagements.

Packaging Associate/ Lead

Grande Cheese Company
Juda, WI
10.2015 - 03.2017
  • Labeled, recorded and inspected packaging to prepare for shipment or storage.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Moved packages to loading area using lift equipment and conveyor systems.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Supported new employees with training in proper stripping, packaging, inventory management and cleaning.
  • Completed processing activities to conform with laws, safety standards and product hygiene standards.
  • Monitored team work performance and elevated production or personnel issues to management.
  • Conducted basic repairs and calibration of packaging, lab and sanitation equipment.
  • Keep all required documentation current and report to governing/ regulation agencies (i.e. DNR, DOL, EEOC, FDA, IMS, OSHA, USDA etc.) as well as report daily to upper management team.

Cardiopulmonary Practitioner

Mercy Hospital And Trauma Center
Janesville, WI
10.2007 - 09.2016
  • Diagnosed issues and implemented treatment plans to resolve problems or help manage symptoms within respiratory driven protocols.
  • Met with patients to discuss medical histories and current complaints.
  • Reviewed patient history, allergies, problems, medications , hobbies and lifestyle.
  • Ordered and executed various tests, analyses and diagnostic images to provide information on patient condition.
  • Conducted physical assessments of relevant body areas and performed standardized tests to check responses.
  • Implemented therapeutic regiments involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
  • Reviewed medical testing requests to determine validity of diagnostic testing requests.
  • Stayed abreast of advances in treatments, emerging pharmaceutical applications and new diagnostic tools for application in clinical, trauma/ ED and critical care ( all ages) medicine.
  • Met with patients and support to discuss concerns, review histories and perform examinations.
  • Ordered additional tests and scans to further investigate concerns.
  • Coordinated referrals to hospital services or specialists for additional support.
  • Counseled and educated patients, caregivers and support on treatments for cardiopulmonary conditions and homecare.
  • Operate, maintain and calibrate cardiopulmonary and lifeline equipment.
  • Establish and maintain difficult airways and lines.
  • Participate in continuing education, skills classes for State, Federal and Facility certifications and licenses
  • Know, navigate and operate EPIC and Mychart systems.

Education

BA of Occupational/Applied Sciences - Cardiopulmonary

University of Phx/ Apollo
Phoenix, AZ
11.2002

Skills

  • Energetic and Outgoing
  • Customer Service and Rapport
  • Team Player
  • Teachable, adaptable, flexible, eager to learn, quick study
  • Strong work ethic, honest reliable
  • Detail and efficiency oriented
  • Not afraid to ask questions
  • Diverse knowledge and wisdom
  • Hospitality service
  • Food sales and promotion
  • Resourcefulness
  • Aloha POS
  • Strategic planning
  • Cross-functional training
  • Quality assurance
  • Team collaboration
  • Process improvements
  • Reservation coordination
  • Bill computation

Timeline

Server, Banquet Team, Hostess, Busser, Bartender,

Robson Ranch
10.2021 - Current

Server, Bartender, Hostess, Busser

Dino's Greek And Italian
03.2018 - 09.2021

Packaging Associate/ Lead

Grande Cheese Company
10.2015 - 03.2017

Cardiopulmonary Practitioner

Mercy Hospital And Trauma Center
10.2007 - 09.2016

BA of Occupational/Applied Sciences - Cardiopulmonary

University of Phx/ Apollo

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Shantel Deremo