Alexis Clark
Human Resources & Operations Manager
Chicago,IL
Summary
Energetic professional who does not mind wearing multiple hats. Experienced in supporting an office of 30 + personnel, handling recruitment & retention, onboarding, training & development, compensation & benefits, and employee relations who is able to work independently with little or no supervision. Well organized, flexible and enjoys the challenges of supporting an office of diverse people.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work History
Human Resources and Operations Manager
Facing Forward To End Homelessness
Chicago, IL
10.2018 - Current
- Responsible for all Human Resources functions including recruitment, employee relations, labor relations, performance management, safety, payroll, and creation and implementation of organizational policies and procedures.
- Work with Director of HR & Operations to develop HR strategies and monitor improvement initiatives to improve profitability and uplift morale.
- Maximize team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols..
- Contribute to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Spearhead on-boarding process with prime focus on meeting workforce needs and company standards.
- Lead the day -to-day operations to meet financial, performance and contractual obligations and develop the operational capabilities in line with agency goals.
- Serve as the point person for office management operations which include but are not limited to: maintenance, IT, supplies, equipment purchasing, designing filing systems, reviewing and approving supply requisitions, reviewing budget, and assigning and monitoring clerical functions.
- Creating and maintaining relationships with vendors and funders.
- Overseeing the purchasing of new office spaces and facilitating office expansions and construction.
Front Desk and Office Manager
Clarity Clinic
03.2018 - 06.2018
- Ensure front desk is tidy and has all necessary stationery and material.
- Train, supervise and support office staff, including receptionists, and security guards.
- Schedule shifts.
- Ensure timely and accurate customer service.
- Handle complaints and specific customers’ requests.
- Troubleshoot emergencies.
- Monitor stock and order office supplies.
- Ensure proper mail distribution.
- Prepare and monitor office budget.
- Keep updated records of office expenses and costs.
Administrative Coordinator
ERC Insight Behavioral Health
02.2015 - 02.2018
- Point of contact for maintenance, mailing, shipping, supplies, equipment, and bills.
- Organize and schedule meetings and appointments.
- Partner with HR to maintain office policies as necessary.
- Organize office operations and procedures.
- Coordinate with IT department on all office equipment.
- Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time.
- Inspecting grounds, and contacting repair companies.
- Meet with prospective clients.
- Maintain a database of service providers.
- Dispersing information and supervising staff.
- Training new hires and evaluating job performance.
- Keeping cost and sales records.
- Handle all administrative, clerical, and financial duties.
Servicing Representative
Oasis Legal Finance
09.2014 - 02.2015
- Supported a team of 20 in the day to day operations.
- Manage contract and price negotiations with office vendors, service providers and office lease.
- Provide general support to visitors.
- Manage executives’ schedules, calendars and appointments.
- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored.
- Establish a historical reference for the office by outlining procedures for protection, retention, record disposal, retrieval and staff transfers.
- Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems.
Education
Bachelor of Arts - Psychology, Business Administration
Northern Illinois University
DeKalb, IL 08.2009 - 12.2011
Skills
Succession planning
Equal opportunities facilitation
Company organization
Labor negotiations
Workforce improvements
Compensation structuring
Personnel recruitment
Payroll coordination
Benefits and compensation management
Records management
Talent management
Labor relations
File and records management
Microsoft Office proficiency
Training programs
Organizational Development
Team Building
Risk management
Certification
SHRM-CP - SHRM Certified Professional
Timeline
Human Resources and Operations Manager
Facing Forward To End Homelessness
10.2018 - Current
Front Desk and Office Manager
Clarity Clinic
03.2018 - 06.2018
Administrative Coordinator
ERC Insight Behavioral Health
02.2015 - 02.2018
Servicing Representative
Oasis Legal Finance
09.2014 - 02.2015
Bachelor of Arts - Psychology, Business Administration
Northern Illinois University
08.2009 - 12.2011