Hiking
Heather Houchins
Direct Sales Representative
Silver Springs,FL
Summary
An outgoing individual who enjoys problem solving and being a part of a team as well as a fun competitive work environment. Adjust easily from working alone or with others and am eager to find a company to grow with.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
1
1
Language
Work History
Direct Sales Representative
Charter Communications, Time Warner Cable
Dotha, AL
09.2020 - Current
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Inquired about current service levels and offered upgrades.
- Put together sales proposals and contracts.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Liaised between clients and support team to quickly resolve issues.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Spoke one on one with at least 15 customers daily.
Restaurant Manager
AGM
Ocala, FL
10.2014 - 10.2020
- Recruiting, training and supervising staff.
- Managing store budget with over 300 products available.
- Ensuring compliance with licensing, hygiene, health and safety guidelines.
- Overseeing stock levels, ordering supplies.
- Handling over 30 customer inquiries daily, problem solving.
- Presenting sales reports, keeping statistical and financial records to assessing to increase sales.
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives to make improvements.
- Developed, implemented and managed business plans to promote profitable food and beverage sales
Externship Medical Assistant
SIMEDHealth
Ocala, FL
04.2019 - 07.2019
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, medication information, symptoms and allergies.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Welcomed patients and inquired about wellbeing since last treatment.
- Obtained accurate medical histories from patients, highlighting critical information.
Education
Certification - Health
Rasmussen College
Ocala, FL 05.2019 - 07.2020
Skills
Customer Service Interpersonal skillsProblem Resolution Problem Management
Patient Scheduling
Monitoring patient progress
Medical Records Management
Payment collection
Clerical
Certification
CMA - Certified Medical Assistant
Interests
Traveling
Reading
Timeline
Direct Sales Representative
Charter Communications, Time Warner Cable
09.2020 - Current
CMA - Certified Medical Assistant
07-2019
Certification - Health
Rasmussen College
05.2019 - 07.2020
Externship Medical Assistant
SIMEDHealth
04.2019 - 07.2019
Restaurant Manager
AGM
10.2014 - 10.2020