Summary
Overview
Work History
Education
Skills
Work Availability
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DONNA FITZGERALD

DONNA FITZGERALD

Celina,TX

Summary

Dedicated customer service professional with a history of meeting and exceeding company expectations using consistent and organized practices to enhance the brand. Excellent written and verbal communication for building customer relations. Adept in working under pressure and adapting to new situations and challenges. Successful in managing customer concerns and resolving conflict effectively.

Overview

14
14
years of professional experience

Work History

Salesfloor Academy Trainer

  • Provided on job training to team associates on sales floor; teaching recent technology and tool functionality; delivering new program rollout training; and supplying continuous learning and process improvement opportunities.
  • Inventory management through use of software applications to track in-stock levels, order stock and control shrinkage. Increased store revenue through daily overstock counts and follow up on out-of-stock reports.
  • Reset store displays and features following Planograms.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Digital Department Manager

Walmart
10.2016 - Current
  • Trained digital associates in department procedures and led team in exceeding monthly and year to date metric goals, which resulted in increased sales, customer loyalty and consistent recognition at store and regional level.
  • Submitted weekly and monthly reports to store and regional management.
  • Planned and executed customer appreciation events, answered all customer correspondence, and successfully resolved customer concerns.
  • Managed on average 50-75 customer orders per day.
  • During early months of the pandemic customer orders doubled. Handled challenging period by exceeding customer service expectations resulting in customer loyalty and increased customer base by 30 percent.
  • Evaluated monthly performance statistics and used data to inform future strategies.
  • Masterminded highly successful digital strategies for various platforms to attract customer engagement.
  • Increased customer engagement through social media.
  • Monitored and evaluated analytics to assess success, identify issues and make forward-thinking adjustments to maintain targets.

Pharmacy Assistant

  • Performed in high volume, fast paced, time sensitive work environment with ease while providing excellent customer service with empathy and sensitivity to need for confidentiality.
  • Trained in HIPPA protocol.
  • Entered customer data, prescription requests, verified insurance, bagged and filed prescriptions for pickup.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Supported operations with filing, copying and faxing.

Manager

CHRISTUS HEALTH RETAIL
01.2014 - 05.2016
  • Managed store personnel and 20 auxiliary volunteers
  • Established customer relationships resulting in customer loyalty, documented customer satisfaction and record monthly/quarterly sales growth resulting in 50% increase in year-end profits to donate to hospital auxiliary to buy new hospital equipment.
  • Ordering, receiving, and merchandising.
  • Accomplished multiple tasks within established timeframes.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maximized performance by monitoring daily activities and mentoring team members.

Owner/Operator

YA-YA'S BOUTIQUE
01.2006 - 01.2011
  • Managed day-to-day business operations, general bookkeeping, buying, visual merchandising.
  • Developed loyal customer base and community relationships leading to increased sales through superior customer service, customer incentive programs and catering to specific needs of local organizations and social clubs, i.e., local Mardi Gras Krewes, church groups, school clubs, business conferences.
  • Added custom services and local artisan product lines that resulted in customer base expansion.
  • Hosted charitable fundraising events.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.

Admissions Representative

CHILDREN'S MEDICAL CENTER OF DALLAS
  • Collection of pre-registration data for hospital admission/clinic appointments
  • Verification of insurance and fiscal responsibility
  • Answered multi-line phone
  • Communicated vital patient information to doctors and coordinated with Unit Coordinators for emergency admissions
  • Concierge – Primary point of contact for patients and guests entering hospital
  • Managed multi-line phone for incoming calls and requests, helped with reservations, arranged transportation, and obtained special requests
  • First response to unusual and emergency situations at hospital entrance
  • Managed daily verbal and written communication of patient requests or conflict with hospital departments, clinics, and administration.

Education

High School Degree -

Tioga High School
Louisiana

Early Childhood Special Education

University of Louisiana At Monroe
Monroe, LA

Early Childhood Special Education

Collin College
Plano, TX

Skills

  • Management, leadership, and recruiting
  • Visual Merchandising
  • Staff Coaching and Training
  • Contact Management Systems
  • Internal Growth Programs
  • Digital communications
  • Documentation review
  • Published writer
  • Accounts Receivable/Payable
  • Expense Tracking
  • Inventory Management
  • Computer Proficiency and Microsoft Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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DONNA FITZGERALD