William Eberhardt
Architecture Planning And Design
Lincoln,NE
Summary
Recent architecture graduate seeking to obtain an architectural position utilizing analytical, creative, and teamwork skills. Interested in design development, construction documents, sustainability and plan to pursue LEED certification.
Overview
25
25
years of professional experience
13
13
years of post-secondary education
Work History
Hospitality - Loyalty Care MyPlace Associate
Marriott International
Omaha, Nebraska
04.2005 - 02.2022
- Identified and resolved customer complaints concerning food or lodging.
- Collaborated with various team members to meet guests' requests.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Increased customer service ratings significantly through personable service.
- Assisted with reservations as needed in peak season.
Account Manager
First Data Corporation
Omaha, Nebraska
03.1996 - 08.2004
- Maintained ownership of client related inquiries and issues as it pertains to credit card program and engaged the appropriate resources in order to ensure timely and satisfactory resolutions.
- Educated clients on new products and updated account information to maintain high standards of client service.
- Listened attentively to client feedback and worked with product development team to introduce new services.
Education
Masters of Architecture - Architecture
University of Nebraska-Lincoln
Lincoln, NE 08.2015 - 05.2020
Associate of Arts - Architectural Drafting Technology
Metropolitan Community College
Omaha, NE 08.2008 - 06.2010
J.D. - Law
University of Nebraska-Lincoln
Lincoln, NE 08.1986 - 05.1989
Bachelor of Science - Business Administration And Management
University of Nebraska At Kearney
Kearney, NE 08.1982 - 05.1986
Skills
Revit
Timeline
Masters of Architecture - Architecture
University of Nebraska-Lincoln
08.2015 - 05.2020
Associate of Arts - Architectural Drafting Technology
Metropolitan Community College
08.2008 - 06.2010
Hospitality - Loyalty Care MyPlace Associate
Marriott International
04.2005 - 02.2022
Account Manager
First Data Corporation
03.1996 - 08.2004
J.D. - Law
University of Nebraska-Lincoln
08.1986 - 05.1989
Bachelor of Science - Business Administration And Management
University of Nebraska At Kearney
08.1982 - 05.1986
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