Sally Nifong
Winston Salem,NC
Summary
Talented sales representative with a demonstrated track record of success in promoting products and maximizing customer satisfaction. Excellent in sales and customer service skills. Effortlessly connects with customers and promote long-term loyalty. Always putting the customer first. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Events & Premium Services Manager
Aramark/ Harvest Table
08.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained records of service transactions and customer feedback for future reference.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Event/Operational Manager
Oak View Group
11.2022 - 08.2023
- Trained new employees on proper protocols and customer service standards.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reported issues to higher management with great detail.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and maintained relationships with external vendors and suppliers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Developed systems and procedures to improve operational quality and team efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Traveled to other venues to help maintain our company's
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
Assistant Event Manager
Childress Vineyards
09.2021 - 11.2022
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Assembled creative and innovative event attractions based on internal capabilities or outsourced to qualified vendors.
- Developed relationships with vendors to facilitate quality service for our clients.
- Reserved space, equipment and personnel needed to facilitate events.
- Coached and counseled employees to reflect company service standards and procedures.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Attended and participated in company events, ( for the owner)
- Coordinated and allocated equipment, supplies and staff for events.
- Managed safe and smooth food delivery at banquets, weddings and social events.
- Oversaw work of up to 10 staff seamlessly executing professional events.
- Followed local regulations for events and obtained necessary permits.
International Sales Representative
American Airlines
03.2015 - 06.2021
- Maintain current knowledge of company products and policies, competitive intelligence, and industry market conditions and trends
- Resolve customer issues quickly to recapture the customer's loyalty and maintain the sale
- Engage with customers and built connections to drive long-term sales
- Achieve monthly goals set by management and exceed sales targets set by American Airlines
- Interacted professionally with customers, informing individuals of American Airline's sales and driving product interest
- Handled customer situations by making amicable decisions for customers and company
- Developed and implemented sales strategies with customers
- Solicited, coordinated, and scheduled volunteer group events on my own time.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
Education
High School Diploma -
East Rowan High School
Salisbury, NCSkills
- Serve customers
- Verbal communication
- Creative thinking
- Problem-solving
- Organization
- Multitasking
- Team leadership and supervision
- Catering coordination
- Customer service-driven
- Monitoring events planning trends
- Managing events start to finish
- Food service knowledge
- Personnel Scheduling
- Maintaining Clean Work Areas
- Staff Development
- Floor Plans
- Customer Relationship Management
farming
I own a small farm in Davidson county and I love taking care of my animals and taking in homeless animals in need. I work with several adoption agencies to help take in animals.
Timeline
Events & Premium Services Manager
Aramark/ Harvest Table
08.2023 - Current
Event/Operational Manager
Oak View Group
11.2022 - 08.2023
Assistant Event Manager
Childress Vineyards
09.2021 - 11.2022
International Sales Representative
American Airlines
03.2015 - 06.2021
High School Diploma -
East Rowan High School
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