Vuyokazi Sishi
La Marque,USA
Summary
A seasoned Assistant Banquet Manager at Moody Gardens Inc. I excel in staff training, project management, and guest relations, significantly enhancing event success and efficiency. With a knack for conflict resolution and team leadership, I've spearheaded large-scale events, ensuring compliance with health and safety standards and achieving high customer satisfaction. My expertise in budget management and organizational skills has consistently optimized operations and staff performance. Proven ability to maintain confidentiality for sensitive documents, coordinate complex travel arrangements and schedule appointments. Skilled in time management, project management and communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Banquet Manager
Moody Gardens Inc
Galveston, Texas
03.2016 - 10.2024
- Organized and managed large-scale banquets events, including, weddings, cooperate functions and retreats, and private parties; and Cheer competition concessions, with groups ranging from 10 to 5000, ensuring a successful event for all guests and attendees.
- Developed and implemented banquet staff training program to increase guest satisfaction and improve on quality of work from staff. Promoted cross training amongst staff members to promote diverse work experience.
- Reconciled Daily Cash receipts and maintained accuracy of all financial transactions.
- Represented company and department at trade association meetings and training.
- Performed administrative duties such as developing POS, training guidelines, staff related HR paperwork handling, scheduling, event reports.
- Oversaw inventory management, including equipment and linens, to meet event specifications.
Banquet Captain
Moody Gardens Inc
Galveston, Texas
04.2013 - 02.2016
- Communicated effectively with management team regarding any issues that arose during an event.
- Monitored quality control throughout the duration of the event.
- Provided excellent customer service by responding promptly to inquiries from clients or guests at events.
- Supervised and trained banquet staff in providing exemplary customer service.
Banquet Server
Moody Gardens Inc
Galveston, Texas
04.2011 - 04.2013
- Utilized point of sale system to process concessions and bar sale payments and transactions.
- Followed all safety protocols while handling money.
- Assisted in closing duties, such as, counting money and reconciling receipts and cash drops.
- Successfully handled large banquet orders with minimal errors.
Executive Administrative Assistant
Department of Justice- Durban High Court
Durban, South Africa
04.2005 - 11.2010
- Handled highly confidential information in professional and loyal manner.
- Proofread and edited executive documents and communications, and conducted research on behalf of the executive team and compiled findings into comprehensive documents.
- Provided clerical support to judicial staff during hearings, depositions, and trials.
- Examined legal documents submitted to court for adherence to law and court procedures.
- Organized evidence files for review by judges prior to trial proceedings.
- Assisted with courtroom duties by administering oaths, handling motions and swearing in jury panels.
- Prepared and issued orders of court, such as probation orders, release documentation, sentencing information, and summonses.
- Trained other workers or coordinated work, as necessary.
Education
Bachelor of Social Sciences (BSocSc) - Organizational Psychology, Industrial Sociology
12.2004
Relevant Coursework: Organizational Psychology, Industrial Sociology, Labor Law
Skills
- Staff training
- Organizational skills
- Conflict resolution
- Project management
- Quality assurance
- Performance evaluation
- Guest relations
- Budget management
- Beverage management
- Customer service
- Sanitation Standards
- Inventory Management
- Team Management
- Corporate event management
- Payroll Administration
- Recruitment
- ServSafe Food Manager
- Intuit QuickBooks
- Front of House Management
- Calendar and Scheduling Software
- POS Terminal Operation
- Liquor Law Compliance
- Business Administration
Certification
- Texas Hotel & Lodging Association 77th Annual Short Course, 01/2024
- Glen Sheppard Management Seminar, 01/2019
- Human Trafficking Training Course, 01/2024
Timeline
Assistant Banquet Manager - Moody Gardens Inc
03.2016 - 10.2024
Banquet Captain - Moody Gardens Inc
04.2013 - 02.2016
Banquet Server - Moody Gardens Inc
04.2011 - 04.2013
Executive Administrative Assistant - Department of Justice- Durban High Court
04.2005 - 11.2010
University of Cape Town - Bachelor of Social Sciences (BSocSc), Organizational Psychology, Industrial Sociology
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