Janithan Collier
Tampa,FL
Summary
Dynamic and results-oriented Customer Service Representative with over three years of experience at Adecco, specializing in elevating customer satisfaction through expert complaint handling and relationship building. Excelled in data entry and active listening, significantly enhancing customer loyalty. Proven track record in leveraging CRM software and de-escalation techniques to achieve and surpass service goals.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Adecco
03.2024 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Adhered to company policies and procedures while providing superior service
- Met daily customer service quotas with a focus on quality
Customer Service Representative
Adecco
11.2020 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Processed orders, returns, and exchanges in an accurate and efficient manner
Verification Specialist
Carecentrix
11.2011 - 03.2015
- Conducted quality assurance reviews of verification procedures to identify any discrepancies or issues
- Applied strong organizational skills in managing multiple tasks simultaneously while meeting tight deadlines
- Collaborated with other departments to develop effective strategies for verifying customer information quickly and accurately
- Adapted quickly to changes in the environment and remained flexible during times of high volume workloads
- Ensured compliance with applicable laws and regulations regarding customer verifications
- Performed technical verifications and validations of customer data to ensure accuracy and completeness
- Maintained accurate records of all verification activities for auditing purposes
Claims Adjuster
Coresource
04.1999 - 08.2011
- Analyzed, evaluated and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations
- Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests
- Handled difficult conversations professionally while maintaining composure during high-stress situations
- Managed caseloads efficiently while meeting tight deadlines without compromising quality standards
- Maintained detailed records of all claim activities in a computer system for accurate tracking purposes
- Demonstrated strong problem-solving skills when addressing challenging disputes between parties involved in a claim
- Managed high volume of claims while prioritizing urgent cases to ensure timely assistance during critical situations
- Payed and processed claims within designated authority level
Office Manager
Bertram Caruthers, M.D.
01.1989 - 04.1999
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Created and maintained filing systems to ensure accurate record keeping
- Delivered quality customer service to staff and customers
- Trained and onboarded new office staff members
- Fostered relationships with vendors to expedite orders, repairs and maintenance
- Supervised administrative staff, driving front office operations and continuous workflow
Education
HIGH SCHOOL DIPLOMA -
Manuel High School
Kansas City, Mo01.1968
Skills
- Time management
- Data entry
- Problem-solving
- Call center experience
- Computer proficiency
- Team collaboration
- Product knowledge
- Microsoft Outlook
- Microsoft Excel
- Call management
- Scheduling
- Customer satisfaction measurement
- Documentation
- Order processing
- Administrative support
- Paperwork processing
- Relationship building
- Customer relationship management (CRM)
- Microsoft PowerPoint
- Live chat support
- Product sales
- Customer education
- De-escalation techniques
- Filing
- Account management
- Spreadsheets
- Proofreading
- CRM software
- Staff education and training
- Credit adjustments
Complaint handling
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work from home optionTimeline
Customer Service Representative
Adecco
03.2024 - Current
Customer Service Representative
Adecco
11.2020 - Current
Verification Specialist
Carecentrix
11.2011 - 03.2015
Claims Adjuster
Coresource
04.1999 - 08.2011
Office Manager
Bertram Caruthers, M.D.
01.1989 - 04.1999
HIGH SCHOOL DIPLOMA -
Manuel High School