Harold Delgado
Miramar,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
GNC - General Nutrition Centres
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Wendy's
10.2022 - 11.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
Customer Service Cashier
McDonald's
08.2021 - 09.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL05.2026
GED -
Miami Springs Senior High School
Miami Springs, FL06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Trilingual
- Ability with Word, Power Point and Excel
Timeline
Customer Service Representative
GNC - General Nutrition Centres
12.2022 - Current
Customer Service Cashier
Wendy's
10.2022 - 11.2022
Customer Service Cashier
McDonald's
08.2021 - 09.2022
Associate of Science - Nursing
Miami Dade College
GED -
Miami Springs Senior High School
Similar Profiles
Steve SoletSteve Solet
Manager at GNC - General Nutrition CentresManager at GNC - General Nutrition Centres
Will HeinmillerWill Heinmiller
Sales Associate at GNC - General Nutrition CentresSales Associate at GNC - General Nutrition Centres
Aidan JamesAidan James
Sales Associate at GNC - General Nutrition CentresSales Associate at GNC - General Nutrition Centres
Bryson CampbellBryson Campbell
Sales Associate at GNC - General Nutrition CentresSales Associate at GNC - General Nutrition Centres
Alexia BelangerAlexia Belanger
Camp Counselor at AML SportsCamp Counselor at AML Sports