Ilija Stankic

• Delivered exceptional customer service in high-volume dining environment.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• References: Robin Muller (Restaurant Owner),(917) 907 - 1187

References:

• Managed guest orders using point-of-sale system to maintain accuracy and efficiency.
• Trained new staff on restaurant policies and service protocols to enhance team performance.
• Resolved customer complaints promptly, improving overall dining experience.
• Maintained cleanliness and organization of dining area to comply with health standards.

References: Zach Erdem (Restaurant Owner) , (917) 657-0202

• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Trained and mentored front desk staff to enhance service quality and operational efficiency.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
• Iftar Kucuk (General Manager) , (929) 295-1089

References:

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Coordinated room assignments and maintained accurate reservation records using property management systems.
• Assisted guests with inquiries, providing exceptional customer service to enhance overall experience.
• Developed and implemented improved procedures for handling guest feedback and complaints effectively.
• Celso Moreira (General Manager) , (917)293-8118

Personal References:

Barbara Fisher, Owner of Barbara Fisher Home,

barbara@barbarafisherhome.com , (917) 620-8115