Victoria Lhote

• Understand, interpret, and apply Federal, State, and local housing rules while providing explanation of rental and housing regulations to applicants and residents in effort to assist individuals discover their best options for housing.
• Analyze information while interpreting personal and financial data for compliance with policies, rules, and regulations. Research possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
• Determine and issue benefits based on information provided by applicants or recipients, or other informational sources and resolve errors and discrepancies discovered in the course of examination.
• Update documentation and input data into computer system using Elite software to complete eligibility process, annual re-certifications, interims and tenant move-in/outs.
• Organize and schedule appointments while respecting housing deadlines to meet with housing residents providing answers to any questions or concerns, clarifying policies and procedures.
• Communicate effectively with a variety of individuals representing diverse cultures and backgrounds while functioning calmly in situations that require a high degree of sensitivity, tact, and diplomacy.
• Assess the tenant's immediate needs and ensure tenants receipt of needed services through personal service or making appropriate referral.

• Manage a team composed of 10 employees of a busy food shop and daily operations including customer service, inventory adjustment and management.
• Count and balance all cashiers drawers at the beginning and end of each shift assuming responsibility of bank deposit.
• Operate cash registers and process customer transactions accurately and efficiently.
• Resolve customer complaints and issues in a timely and professional manner, resulting in improved customer satisfaction.
• Handle returns and exchanges in accordance with store policies.
• Conduct regular quality control checks on food and beverages to maintain high standards of food quality, safety, and cleanliness throughout the establishment.
• Upsell products and promote sales or discounts to customers.
• Ensure compliance with company policies, procedures, and safety regulations.
• Collaborate with store manager and team members to ensure a positive and smooth shopping experience for customers.
• Implement cost-saving measures to improve efficiency and reduce waste.

Working for a law consulting firm specializing in personal data protection.

• Supported legal advisors in assisting clients in their compliance to the GDPR (European General Data Protection Regulations).
• Managed client files and documents in an organized and secure way.
• Respond to clients and legal advisors inquiries in a timely manner; providing accurate and reliable information.
• Experienced in communications and providing comprehensive explanations to clients on legal matters.
• Assisted in drafting and reviewing contracts, agreements, and other legal documents.
• Contributed in identification of legal risks, proposals for corrective measures, and implementation of an action plan; with particular attention to criminal risks.
• Participation in GDPR trainings and awareness events.
• Document production:
• Creation and maintenance of records of processing.
• Personal data protection policies.
• Management policy for the methods of storing personal data.
• Intra-group personal data transfer charter.
• Group policy for managing requests to exercise individual rights.

Collaborated closely with the Food Department manager at a large Five-Star hotel complex.

• Supervised and coordinated a catering service staff composed of 10 employees in a fast-paced environment such as seminars (~400 persons), weddings (~300 persons), and sporting events (~200 persons).
• Responsible for scheduling and assigning duties to staff, as well as providing on-the-job training.
• Adept in performing inventory, ordering supplies, equipment, and food products, while ensuring cost-effective operations and food safety regulations were followed.
• Worked closely with the kitchen Chef and staff to ensure timely delivery of orders.
• Loss prevention retention to reduce expenses and improve profitability.

Service for the Office of the Execution of Sentences and the Economic & Financial Section of the Correctional Registry.

• Efficiently reduced the amount of pending cases from the average 20-30 cases a day to 90 cases a day by implementing personal organization to ensure productivity and reduce delays.
• Experience of IT legal and office software(s) in: data registration & protection, judicial research, and drafting legal documents. 
• Assisted magistrates by maintaining an organized filing system for legal documents; ensuring that all documents are up-to-date and accurate.
• Referral to bailiffs for service of judgments.
• Filed documents in the court system using electronic filing systems whilst retaining electronic and hardcopy files of all documents.
• Sustain excellent communication between internal and external stakeholders.
• Provided administrative support for civilians with judicial procedures.

Worked with corporate attorneys within the Legal Affairs Department.

• Supported lawyers with organization and implementation of legal arrangements, transfers, restructuring operations (such as mergers & splits), and statutory modifications.
• Monitored and analyzed laws to ensure the internal dissemination of legislative, regulatory, and jurisprudential developments within the framework of the company's scope of action.
• Assisted with due diligence of legal documents to ensure internal control and compliance with trade and labor regulations.
• Draft commercial documents and employment contracts.
• Maintained corporate projects and clients confidentiality at all times.

Specializing in Labor, Familial and Criminal Law.

• Attended court hearings, mediations, client meetings, exchanges with adversarial lawyers and legal representatives.
• Developed an understanding of the litigation process and the legal principles governing business transactions and contracts.
• Maintained clients database, draft and prepared legal documents such as requests, summons, and conclusions.
• Case follow-ups from the opening of each case to the judgment pronouncement.
• Conducted legal research and analysis to provide updated summaries for the lawyers.

Worked for several Vivarte group fashion brands.

• Monitored sales trends, identified opportunities for growth, and communicated findings to management.
• Greeted customers, answered questions, and offered product assistance in a busy retail store.
• Processed payments, balanced cash drawer and maintained accurate records of transactions.
• Participated in store promotions, events and demonstrated the latest fashion trends to boost sales and customer engagement.
• Established and maintained strong relationships with existing and new clients.
• Placed orders for out-of-stock items and tracked delivery timelines.
• Performed regular store maintenance and inventory management.

Worked at a Five-Star Castle hotel during holiday season, first as a waitress then as a receptionist.

• Greeted international guests upon arrival, answered inquiries, and provided information about the hotel and its services.
• Managed check-in and check-out processes.
• Scheduled appointments and reservations for guests.
• Served customers in a fine dining restaurant environment while delivering excellent customer service.
• Assisted with special projects and events as needed.
• Provided Five-Star customer service to guests and handled any complaints promptly and professionally.