Bonnie Ekis
PAGE,AZ
Summary
Accomplished professional with a proven track record at ARAMARK Sports And Entertainment, excelling in customer service and computer proficiency. Demonstrated ability to enhance customer satisfaction and streamline operations, leading to increased efficiency and strong client relationships. Skilled in communication and time management, adept at exceeding targets and fostering team collaboration.
Overview
40
40
years of professional experience
Work History
Administrative Assistant 1
ARAMARK Sports And Entertainment
03.2022 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Admin Association Clerk
ARAMARK Sports And Entertainment
01.2011 - 03.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Reservation Agent
ARAMARK Sports And Entertainment
05.1995 - 05.2011
- Managed booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
- Provided customers with information about availability and pricing.
- Developed rapport with key contacts within travel agencies leading to increased referral bookings and partnership opportunities.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Owner/Tour Operator
Antelope Canyon Tours
01.1992 - 02.2000
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business.
- Hired trained, and managed a high-performing team of employees.
- Expanded company''s network of partner hotels, airlines, and activity providers to offer a wider range of options to clients.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Accounting Clerk/HR Associate
ARAMARK Sports And Entertainment
05.1993 - 03.1995
- Maintained accounting records utilizing in-house and client systems.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Tour Guide
Lake Powell Jeep Tours
06.1991 - 06.1992
- Guided groups of up to 30 people on scheduled tours.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Assistant Manager
Yellow Front / Bargain West
03.1984 - 06.1991
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations.
Education
High School Diploma -
Page High School
Page, AZ05.1980
Skills
- Customer Service and client relations
- Computer Proficiency
- Time Management
- Deadline-oriented
Timeline
Administrative Assistant 1
ARAMARK Sports And Entertainment
03.2022 - Current
Admin Association Clerk
ARAMARK Sports And Entertainment
01.2011 - 03.2022
Reservation Agent
ARAMARK Sports And Entertainment
05.1995 - 05.2011
Accounting Clerk/HR Associate
ARAMARK Sports And Entertainment
05.1993 - 03.1995
Owner/Tour Operator
Antelope Canyon Tours
01.1992 - 02.2000
Tour Guide
Lake Powell Jeep Tours
06.1991 - 06.1992
Assistant Manager
Yellow Front / Bargain West
03.1984 - 06.1991
High School Diploma -
Page High School
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