Doug Himes
Chillicothe,OH
Summary
Performance-driven professional with a great amount of experience leading and collaborating to achieve desired business results. Passionate about applying excellent organization and communication skills to develop and implement dynamic business and operations strategies. Results-oriented individual well-versed in developing, implementing, and leading cross-functional teams. Extensive experience in change management and leadership.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive Director
Laurels Healthcare
03.2024 - Current
- Lead center within community meetings, delivering supporting information and announcing new facility programs and initiatives to serve needs of stakeholders
- Lead operations/care team in daily decision making focused upon achieving and delivering high quality care and services
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Lead team through annual regulatory health inspection and certification renewal greatly improving upon previous inspection results of the 5 previous inspections
- Drive business development
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Healthcare Administrator
Signature Healthcare
09.2022 - 03.2024
- Lead center within community meetings, delivering supporting information and announcing new facility programs and initiatives to serve needs of stakeholders
- Lead operations/care team in daily decision making focused upon achieving and delivering high quality care and services
- Developed and updated department goals and achievements throughout fiscal year.
- Improved AR DSO from 40 days to 35 in 3 months
- Lead team through annual regulatory health inspection and certification renewal greatly improving upon previous inspection results of the 5 previous inspections
- Drive quality metrics to top 10% of organization with 75 healthcare centers
- Surpassed budgeted financial results
- Drive business development planning and financial results through development and implementation of strategic plans focused upon achieving KPI's
- Establish and maintained effective communication with staff, physicians and community organizations to promote high quality patient care and be resource within community
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed renovation plans and procedures focused upon improved physical plant and first impressions
Personal Break
Self
04.2022 - 09.2022
- Took personal break to assist Father with a sudden onset illness
- During this time as possible I worked as a self-employed long-term care consultant
- Developed and lead implementation of operations improvement strategies for clients to optimize care and business outcomes
- Improved Customer Satisfaction by 10%
- Developed and lead implementation of business development strategies to grow occupancy
Vice President of Operations
National Church Residences Healthcare Group
07.2016 - 04.2022
- Operations leader working closely with CEO/COO/CFO and other officers of organization
- Lead operational support/oversight and mentoring to leadership of multiple Long-Term Care/Skilled Nursing Healthcare Centers/Assisted Livings and Independent Senior Living Communities across multi-state locations that deliver care, services, and healthcare to seniors.
- Operations leader tasked with startup and acquisitions 8 large scale projects
- Developed outcome focused reporting for multiple Boards of Directors reporting to them quarterly on operations outcomes and strategy status.
- Developed, lead, and implemented a cost savings plan focused upon fixed and variable cost reduction which resulted in an ongoing $200k net savings across portfolio
- Developed and implemented physical plant improvement projects focused upon customer experience and first impressions which resulted in 95% or greater customer satisfaction results year over year
- Developed and lead multiple operations budgets, KPI's, 11 direct reports and 1600 indirect reports
- Developed annual fiscal budgetary development and review for multiple operations with budgets.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Served as mentor/leader for newly developing administrators and executive directors.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Lead organization in strategic planning and innovative project development/ implementation
- Provided leadership in multi-site contract negotiations including acute care health network relationships
- Lead development and implementation new business/service models.
- Evaluated product development strategies and prepared alternative approaches to exceed goals.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Regional Director of Operations
National Church Residences Healthcare Group
08.2013 - 06.2016
- Provide Operational Support/Leadership oversight and mentoring to leadership of multiple Long-Term Care/Skilled Nursing Healthcare Centers/Assisted Livings and CCRC's
- Assist with annual fiscal budgetary development and review for multiple sites
- Responsible for multiple operations budgets, KPI's, 11 direct reports and 500 indirect reports
- As needed, serve as interim executive director or healthcare administrator in absence of such leadership
- Involved in organizational strategic planning and innovative project implementation/development.
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day operations activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored budget and utilized operational resources.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Set team and individual KPIs and provided regular, actionable feedback.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Led change and transformation across business areas to deliver benefits and align company resources.
Professor of Healthcare Administration
Shawnee State University
01.2012 - 01.2015
- Provide instruction to students pertaining to class specific material through multiple methods including lecture, power point, video, sharing of personal experiences pertaining to subject matter and coaching of team project exercises designed to mirror actual industry scenarios and topics
- Provide mentorship for students as needed and/or through serving as preceptor for their required internship practicum
- Served as guest speaker for Healthcare Administration student group as needed.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Developed curriculum standards, lesson plans and syllabi.
Executive Director
National Church Residences Healthcare Group
01.2010 - 08.2013
- Provide operational leadership and serve as a team member for skilled nursing and assisted living service lines to ensure residents and families are happy and that organizational goals are met or exceeded
- Responsible for annual operations budget, KPI's, 9 Direct Reports, 150 indirect reports
- Provided leadership for primary care practice
- Develop and participate in operational initiatives along with site team members to ensure proper implementation and ongoing success
- Provide support to individual departments as needed
- Ensure financial success of operations
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
Executive Director
Saber Healthcare
09.2007 - 12.2010
- Provide operational leadership to ensure residents and families are happy and that organizational goals are met or exceeded
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Develop and participate in operational initiatives along with site team members to ensure proper implementation and ongoing success
- Provide support to individual departments as needed
Education
Master of Science - Healthcare Administration
Ohio University
Athens, OH08.2011
Bachelor of Arts - IR/Business Concentration
Shawnee State University
Portsmouth, OH05.2001
Certificate - Leadership Training
Leading Age Leadership Academy
Washington, DC10.2013
Skills
- Leadership/Mentoring
- Project Management
- Regulatory Compliance
- Customer Service
- Collaboration
- Team building
- Decision Making
- Utilization Management
- Business development
- Operational planning
Additional Information
Public Service
- The Buck Fifty, Board of Directors
- Scioto Paint Valley Mental Health, Board of Directors
Certification
- Nursing Home Administrator License- Ohio
- Leadership Training- NexGen
Timeline
Executive Director
Laurels Healthcare
03.2024 - Current
Healthcare Administrator
Signature Healthcare
09.2022 - 03.2024
Personal Break
Self
04.2022 - 09.2022
Vice President of Operations
National Church Residences Healthcare Group
07.2016 - 04.2022
Regional Director of Operations
National Church Residences Healthcare Group
08.2013 - 06.2016
Professor of Healthcare Administration
Shawnee State University
01.2012 - 01.2015
Executive Director
National Church Residences Healthcare Group
01.2010 - 08.2013
Executive Director
Saber Healthcare
09.2007 - 12.2010
- Nursing Home Administrator License- Ohio
- Leadership Training- NexGen
Master of Science - Healthcare Administration
Ohio University
Bachelor of Arts - IR/Business Concentration
Shawnee State University
Certificate - Leadership Training
Leading Age Leadership Academy
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