Experienced Leader with 6+ years of a dynamic history of exceeding sales targets, adept at building strong client relationships. Amazing Customer service skills and Problem solving skills.
Overview
13
13
years of professional experience
Work History
Sales Lead Manager
Kohls Sephora
07.2021 - Current
Build strong Client loyalty and drives sales through hospitality mentality
Influences Clients by identifying their needs and suggesting products to drive sales
Identifies the opportunity to upsell products and services
Provides credibility to the Client through their knowledge of products and beauty trends
Inspires Clients through demonstrating products and application of products to drive sales
Executes monthly sales plans to help support and meet team goals through Sephora metric system
Ensures all tasks are completed within Kohl's + Sephora standards
Training and Hiring New Beauty Advisors
Visuals Associate
Forever 21
10.2014 - 07.2017
Assisting the merchandising team by processing and staging all merchandise in the store
Follow the floor set guidelines to ensure the sales floor is replenished in accordance to company standards
Support all management, visuals, and sales team at all times
Assist in daily store recovery, before, during or after store opening hours
Complete sales transactions and maintain proper accountability at registers
Manager
Labels Boutique
05.2012 - 11.2015
Designed visual attractions to the store through latest designs and trends.
Maintained professional, organized, and safe environment for employees and patrons.
Cross-trained existing employees to maximize team agility and performance.
Accomplished multiple tasks within established timeframes.
Education
Dipolma -
Osborn High School
05.2011
Skills
Customer service - I always put my clients first no matter what they needs may be I make sure they have the optimal experiences and personalize each experience to the client I make sure i always identify and resolve any issues that may have occurred Reassuring the client we are grateful for them
Sales experience - I am really great at selling merchandise rather it’s clothes, Shoes, Makeup etc I am great at upselling and making a great profit to contribute to the stores quota and or metric system
Product knowledge - I am great at learning new things and knowing what’s the latest trends are I love to know what to recommend to a client to help them with whatever they need may be as far as style or even skincare or makeup
Communication skills -I am friendly to all my clients to give them a welcoming energy I always active listen to my clients to know what they needs may be I make sure to give them great feedback according to what they are looking for
Time management - I am organized and like to set plans to achieve store goals for sales and or tasks that may need to be completed by a certain deadline
Teamwork - I love working with team members to help achieve goals for the company I always listen and give the upmost respect to everyone I value everyone’s Input and come up with resolution that will help us as a whole
Leadership - I have had the privilege to be in a leadership position for over 6 years It has definitely challenged me in many ways to learn and grow on many different levels As A Leader i make sure that i am organized and efficient I always set plans to help achieve company goals I make sure i give respect to my colleagues I make sure i am making the right decision to help our team I make sure i am communicating effectively as a leader in boosting the confidence with my colleagues As a leader, I make sure that i am leading by example showing staff effective ways to grow as a team by working together
Timeline
Sales Lead Manager
Kohls Sephora
07.2021 - Current
Visuals Associate
Forever 21
10.2014 - 07.2017
Manager
Labels Boutique
05.2012 - 11.2015
Dipolma -
Osborn High School
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