Dynamic business owner with extensive experience in project management at multiple companies. Proven track record in customer relations and budget control, enhancing client satisfaction and driving repeat business. Skilled in team collaboration and leadership, successfully implementing efficient processes that increased operational effectiveness and profitability.
Overview
24
24
years of professional experience
Work History
Company Owner
Moras Roofing and Construction
03.2022 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members and contractors.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Managed order of operations/trades from beginning to the end on each project.
Conducted final inspections on all big remodels/projects.
Project Manager
David Leite Custom Homes and Stonebridge Roofing
11.2016 - 03.2022
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Built Custom Homes in University Park, Highland Park, Southlake, Dallas and other areas in the metroplex, and managed all trades, budgets, and scheduling.
Replaced and installed new roofs all over the metroplex area and managed all trades, budgets, and scheduling.
Established effective communication among team members for enhanced collaboration and successful project completion.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Monitored project performance to identify areas of improvement and make adjustments with the crews/contractors.
Managed projects from procurement to commission.
Coordinated material procurement and required services for projects within budget requirements.
Managed all scope of work and inspections of each trade.
Proved successful working within tight deadlines and a fast-paced environment.
Sales Manager
Stellar AV
03.2015 - 04.2016
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
In charge of scheduling all installs and projects.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Attended industry events and conventions to explain sales opportunities.
Implemented CRM systems(bidmagic) for better tracking of leads, improving follow-up processes and communication within the team.
Managed accounts to retain existing relationships and grow share of business.
Recruited, interviewed and hired employees to maintain work load and projects.
Sold and familiar with McIntosh, RTI, Crestron, Savant, Lutron, Control4, and other Audio Video and Home Automation systems.
Sales Associate
Devance AV Design
03.2014 - 03.2015
Built relationships with customers to encourage repeat business.
Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
Collaborated with team members to achieve collective sales goals, fostering a positive work environment through effective communication and teamwork.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Contributed to team brainstorming sessions for innovative sales strategies or promotional tactics, sharing insights on customer preferences and market trends to inform future decision making.
Provided detailed product demonstrations for high-end electronics, increasing customer engagement.
Boosted accessory sales through effective up-selling techniques.
Cultivated loyal customer base with exceptional after-sales support and follow-ups.
Negotiated with suppliers for better pricing, positively impacting profit margins.
Listened to customer needs and desires to identify and recommend optimal products.
Scheduled and walked projects with clients to explain each item function on the quotes/proposals.
Sold and familiar with McIntosh, RTI, Crestron, Savant, Lutron, Control4, and other Audio Video and Home Automation systems.
Sales Representative Team Leader
WAVE Electronics
06.2008 - 01.2014
Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
Established a positive work environment through clear communication, encouragement, and recognition of achievements.
Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
Sales distributor for Audio/Video, Home Automation and Security equipment.
Developed new business opportunities by prospecting potential clients and presenting product benefits.