Arlene Ekstrom
Dodgeville,WI
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
33
33
years of professional experience
Work History
Data Entry
Local Title Company, LLC
Dodgeville, WI
02.2021 - 01.2022
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data before transcribing.
- Identified data entry errors and reported to necessary departments.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Executed data verification to detect errors.
- Added documents to file records and created new records to support filing needs.
- Organized, sorted and checked input data against original documents.
- Compiled data and reviewed information for accuracy prior to input.
Mortgage Loan Processor
Farmers Savings Bank
Mineral Point, WI
05.2013 - 01.2021
- Set up and completed loan submission packages.
- Oversaw file input in mortgage software and grant-specific software.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Handled any conditions sent from underwriting departments.
- Maintained compliance with privacy and security requirements.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Prepared file for final clear-to-close by branch management.
- Completed denial and cancellation procedures on applicable files.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
- Communicated acceptance or rejection to applicants via mail.
- Conducted pre-funding and funding activities.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as insurance paperwork, loan files and tax histories.
- Verified credit history and employment backgrounds for each applicant.
- Produced and submitted completed loan packages to title and escrow professionals.
Teller
Farmers Savings Bank
Mineral Point, WI
06.2011 - 01.2021
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Stocked supplies for customers and personal teller station.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Received loan payments, sending funds to correct destinations.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
Bookkeeper
Farmers Savings Bank
Mineral Point, WI
05.1998 - 06.2013
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Supported operations by communicating with customers, filing documents and managing data.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Identified accounting errors by developing cross-referencing databases.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Reviewed and processed client electronic payments and check deposits.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Entered financial information and payments to guarantee accurate and on-time payments for customers.
Education
No Degree - Business And Accounting
UW-River Falls
River Falls, WIHigh School Diploma -
Mineral Point High School
Mineral Point, WI05.1980
Skills
- Decision Making
- Data Compilation
- Multitasking and Prioritization
- Document Management and Storage
- Self-Starter
- Data Verification
- Attention to Detail
- Written and Verbal Communication
- Time Management
- Data Review
Timeline
Data Entry
Local Title Company, LLC
02.2021 - 01.2022
Mortgage Loan Processor
Farmers Savings Bank
05.2013 - 01.2021
Teller
Farmers Savings Bank
06.2011 - 01.2021
Bookkeeper
Farmers Savings Bank
05.1998 - 06.2013
No Degree - Business And Accounting
UW-River Falls
High School Diploma -
Mineral Point High School