CHARLES CROWTHERS
VIRGINIA BEACH,United States
Summary
With a proven track record at Chesapeake Fire Department, I excel in fire prevention and personnel management, ensuring safety and efficiency. My diverse background spans technical rescue to sales management, highlighting my adaptability and leadership. I consistently enhance team performance and customer satisfaction, embodying dedication and strategic problem-solving.
Professional tradesman with years of hands-on experience in electrical maintenance and repair. Known for quality workmanship and commitment to safety standards. Collaborative team player who adapts to changing project requirements and delivers reliable solutions. Skilled in electrical diagnostics, wiring, and blueprint interpretation.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
37
37
years of professional experience
Work History
Fire Lieutenant
Chesapeake Fire Department
06.2007 - Current
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Prepared reports of fires, equipment and personnel.
- Increased firefighter safety by enforcing strict adherence to department policies and procedures during emergency operations.
- Collaborated with other fire departments for mutual aid support during major incidents, augmenting available resources as needed to ensure public safety objectives were met efficiently.
- Oversaw inventory management processes for station supplies and equipment, maintaining adequate levels while minimizing waste or excess spending.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Providing customer service at the highest level to the citizens of Chesapeake.
Journeyman Electrician
Poston Electric
05.1999 - 06.2007
- Supported facility management teams with regular system updates and preventive maintenance measures for long-term reliability.
- Conducted comprehensive load calculations to determine appropriate sizing for electrical circuits in residential applications.
- Improved workplace safety by implementing updated electrical codes and ensuring strict adherence to regulations.
- Mentored apprentice electricians, providing guidance on best practices and hands-on training in various techniques.
- Maintained up-to-date knowledge of industry trends and advancements through continued education courses and certifications.
- Demonstrated a commitment to safety by participating in regular training sessions and adhering to established protocols at all times.
- Upgraded outdated wiring systems as part of renovation projects, enhancing overall functionality while maintaining historical integrity.
- Expedited project completion times by effectively managing resources and prioritizing tasks according to deadlines.
- Performed thorough inspections of completed projects, ensuring compliance with local and national electrical codes.
- Reduced equipment downtime by promptly troubleshooting and repairing electrical issues in a timely manner.
- Enhanced customer satisfaction with professional installations of lighting fixtures, outlets, and circuit breakers.
- Delivered prompt emergency services to clients during power outages or equipment failures, minimizing downtime impacts on operations.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Stored and maintained power tools and equipment for each job.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
- Troubleshot and repaired malfunctioning systems and components.
Salesperson
Pepsi
01.1999 - 05.1999
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Salesperson
Woodcrafters of Virginia
09.1995 - 01.1999
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Sales Manager
Home Quarters Warehouse
06.1988 - 09.1995
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Education
Fire Science Certificate - Fire Science
Tidewater Community College
Virginia Beach, VA05-2012
Journeymen License - Electrician
Norfolk Technical Center
Norfolk, VA06-1993
High School Diploma -
Princess Anne High School
Virginia Beach, VA06-1987
Skills
- Fire prevention
- Firefighter safety
- Technical rescue
- Incident command
- Emergency medical treatment
- Fire suppression
- Hazardous materials handling
- Hazardous materials response
- Personnel management
- Disaster preparedness
- Fire service
- Records management
- Public education
Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Flexible work hoursPart Time Only
I am interested in working part time only. I currently have a full time job that allows me days off during the week. I am looking to work 25-35 hours a week. I currently work 24 hour shifts with the fire department and can provide you with a schedule for the year, showing my days of availability. I can work weekends and evenings. I hoping you can be flexible with my schedule, their are days I may need off for fire department business. I can provide you with this information as soon as i get. I can discuss more about this as I move forward with the hiring process.
Respectfully,
Charles Crowthers
Timeline
Fire Lieutenant
Chesapeake Fire Department
06.2007 - Current
Journeyman Electrician
Poston Electric
05.1999 - 06.2007
Salesperson
Pepsi
01.1999 - 05.1999
Salesperson
Woodcrafters of Virginia
09.1995 - 01.1999
Sales Manager
Home Quarters Warehouse
06.1988 - 09.1995
Fire Science Certificate - Fire Science
Tidewater Community College
Journeymen License - Electrician
Norfolk Technical Center
High School Diploma -
Princess Anne High School
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