Microsoft Suite
EBONY M. ROMAN
Red Oak,Texas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Long-Term Substitute Teacher
Eagle’s Nest Academy
Flint Flint, MI
08.2019 - 06.2021
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided instruction for students in core subject areas.
- Organized lesson plans using teaching software for long-term interim assignments.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Administered standardized assessments with strict requirements and documented information in permanent records.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Assigned, explained and graded homework.
- Helped students develop life-long learning skills and good study habits.
Food Service Director
Eagle's Nest Academy
Flint, MI
08.2017 - 06.2018
- Answering multiple phone lines
- Training new employees on company policies and procedures
- Created promotion events to attract new customers
- Scheduled Opened Position Interviews
- Managed bank Deposits
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Developed strategies to improve food service levels for busy facility handling 500 meals each day.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Worked with qualified chef to diversify menu with new offerings.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Attendance Clerk
Eagle's Nest Academy
Flint, MI
10.2015 - 07.2016
- Payday Loan Underwriting
- Compliances Audit
- Managed Appointment Scheduling
- Answering Incoming Calls
- Oversaw Cash Handling
- Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Input daily attendance information into office database for 500-student school.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Researched and obtained necessary documents for court subpoenas and law enforcement retrievals.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Processed and scanned files into electronic databases.
- Provided excellent customer service to individuals requesting information in accordance with company guidelines.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Customer Service Representative
Access Financial LLC
Mount Morris , MI
09.2014 - 10.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Effective liaison between customers and internal departments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Assistant Manager
Applebee's Grill + Bar
Grand Blanc, MI
02.2010 - 07.2015
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
BBA - Business Administration And Management
University of Michigan- Flint
Flint, MI 09.2014 - 12.2022
Skills
Technical Skills,
Software
Hobbies
Reading design books, Traveling, and Singing in Church Choir
Timeline
Long-Term Substitute Teacher
Eagle’s Nest Academy
08.2019 - 06.2021
Food Service Director
Eagle's Nest Academy
08.2017 - 06.2018
Attendance Clerk
Eagle's Nest Academy
10.2015 - 07.2016
Customer Service Representative
Access Financial LLC
09.2014 - 10.2015
BBA - Business Administration And Management
University of Michigan- Flint
09.2014 - 12.2022
Assistant Manager
Applebee's Grill + Bar
02.2010 - 07.2015
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