Microsoft Suite
EBONY M. ROMAN
Red Oak,Texas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Long-Term Substitute Teacher
Eagle’s Nest Academy
Flint Flint, MI
08.2019 - 06.2021
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided instruction for students in core subject areas.
- Organized lesson plans using teaching software for long-term interim assignments.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Administered standardized assessments with strict requirements and documented information in permanent records.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Assigned, explained and graded homework.
- Helped students develop life-long learning skills and good study habits.
Food Service Director
Eagle's Nest Academy
Flint, MI
08.2017 - 06.2018
- Answering multiple phone lines
- Training new employees on company policies and procedures
- Created promotion events to attract new customers
- Scheduled Opened Position Interviews
- Managed bank Deposits
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Developed strategies to improve food service levels for busy facility handling 500 meals each day.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Worked with qualified chef to diversify menu with new offerings.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Attendance Clerk
Eagle's Nest Academy
Flint, MI
10.2015 - 07.2016
- Payday Loan Underwriting
- Compliances Audit
- Managed Appointment Scheduling
- Answering Incoming Calls
- Oversaw Cash Handling
- Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Input daily attendance information into office database for 500-student school.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Researched and obtained necessary documents for court subpoenas and law enforcement retrievals.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Processed and scanned files into electronic databases.
- Provided excellent customer service to individuals requesting information in accordance with company guidelines.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Customer Service Representative
Access Financial LLC
Mount Morris , MI
09.2014 - 10.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Effective liaison between customers and internal departments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Assistant Manager
Applebee's Grill + Bar
Grand Blanc, MI
02.2010 - 07.2015
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
BBA - Business Administration And Management
University of Michigan- Flint
Flint, MI 09.2014 - 12.2022
Skills
Technical Skills,
Creative problem solving
Test preparation
Lesson plan implementation
IEP understanding
Classroom management
Relationship building and management
Verbal and written communication
Student records management
Report preparation
Staff education and training
Technical Support
Multi-line phone talent
POS systems expert
Money handling abilities
Software
Hobbies
Reading design books, Traveling, and Singing in Church Choir
Timeline
Long-Term Substitute Teacher
Eagle’s Nest Academy
08.2019 - 06.2021
Food Service Director
Eagle's Nest Academy
08.2017 - 06.2018
Attendance Clerk
Eagle's Nest Academy
10.2015 - 07.2016
Customer Service Representative
Access Financial LLC
09.2014 - 10.2015
BBA - Business Administration And Management
University of Michigan- Flint
09.2014 - 12.2022
Assistant Manager
Applebee's Grill + Bar
02.2010 - 07.2015