Lissa Losoya
Florence,KY
Summary
Results-driven professional with a proven record to adept in any environment. Excelled in patient and customer car and implementing risk-based auditing strategies. Skilled in multitasking and problem-solving. Would like to be in a position where I can grow and evolve with the company as needed.
Overview
9
9
years of professional experience
Work History
Audit Manager
Double Tree By Hilton
03.2024 - Current
- Train and mentor department staff on policies and procedures to establish strong foundation for client development and service activities.
- Implement risk-based auditing strategies, resulting in better identification of potential issues.
- Manage third shift employees.
- Account management
- Billing
- Billing Issues
- Review financial records and ensure everything is processed correctly for the following day.
- Manage bank statements.
- Account review/management for all restaurants in airport hotel area.
- Manage and provide solution for customer complaints.
- Provide outstanding customer support.
Senior Staffing Consultant
Minute Men Staffing
03.2021 - 05.2023
- Assessed the effectiveness of current recruitment methods, identifying areas for improvement and implementing strategic changes as needed.
- Implemented innovative recruiting strategies, attracting top talent and decreasing time-to-fill rates.
- Used social media platforms to build a robust network of potential candidates, streamlining future recruitment efforts.
- Scheduled meetings, orientations, and start dates for new candidates.
- Drug screened new candidates before start date.
- Answered all incoming calls.
- Completed I-9 forms and ensured all policies were followed by Kentucky state law.
- Coordinated internal training programs for new hires to ensure seamless integration into the company culture.
Dental Receptionist
Dentista Aldo Lara Munoz
01.2016 - 01.2021
- Provided excellent patient care by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Processed insurance claims and payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Managed patient billing processes for timely, accurate payments.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Social Work
Gateway Community
Edgewood, KY08-2022
High School Diploma -
CBTIS TIERRA BLANCA
Veracruz Mex06-2012
Skills
- Financial statement review
- Audit Documentation
- Client Relationship Management
- Risk Assessment
- Investment Auditing
- Employee Development
- Compliance Monitoring
- Performance Improvement
- Audit management
- Audit Planning
- Annual Audit Plans
- Documentation analysis
- Compliance improvement
- Multitasking
- Problem-solving abilities
- Reliability
- Clear Communication
- Relationship Building
- Microsoft Office
- Team Management
- Staff Training
- Data Collection
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Audit Manager
Double Tree By Hilton
03.2024 - Current
Senior Staffing Consultant
Minute Men Staffing
03.2021 - 05.2023
Dental Receptionist
Dentista Aldo Lara Munoz
01.2016 - 01.2021
Social Work
Gateway Community
High School Diploma -
CBTIS TIERRA BLANCA
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