Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Wilda Branca

Seattle,WA.

Summary

Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Successful at building a strong customer following, thus increasing business. Retail sale/customer service with more than 35 years in the retail industry. Areas of expertise include sales, customer relations, and inventory management. Strong communication, planning, and problem-solving abilities. Self-starter able to work independently and as a part of a team. Ability to train, coach, and develop a staff of associates. Ability to delegate and follow through on projects in a timely manner. Organize and attention to details.

Overview

21
21
years of professional experience

Work History

Lead Signer

Macys
Tukwila, WA
01.2010 - Current
  • Worked different stations to provide optimal coverage and meet production goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Participated in cross-functional team-building activities.
  • Directed and supervised team of 13
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.

Merchandiser

Macys
Tukwila, WA
12.2006 - 01.2010
  • Merchandising tasks including placement of merchandise according to standards (directives & visual guidelines)
  • Stockroom Maintenance and organize
  • Assist Merchandise Team Manager in the movement of fixtures and merchandise for new product, season changes, and clearance sets
  • Review the flow of merchandise daily
  • Folded and arranged garments in attractive displays
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.

Department Manager

Nordstrom Lone tree
Colorado
10.1999 - 08.2001
  • Ensured that all employees within the Petite department presented positive, exemplary image to customers
  • Established performance goals for employees and provided feedback on methods for reaching their goals
  • Responsible for all aspects of employees; training, scheduling, merchandising, development and coaching and training to improve sales techniques and effectiveness
  • Assisted in retail/merchandising set up and display settings
  • Cleaned and organized the

Retail Sales Associate

Nordstrom
Seattle, WA
06.1996 - 10.1999
  • Provide honest and confident feedback to customers regarding merchandise style and fit
  • Achieved personal sales goals for a $4 million Active and Swim business while building lasting relationships with customers
  • Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
  • Consistently seek new fashion and product knowledge to act as a subject matter expert for the customer
  • Open new Nordstrom Rewards accounts as a means of building customer relationships
  • Work as a team player to ensure each customer receives the best service possible
  • Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers, and light cleaning.

Education

High School Diploma -

Renton Senior High School
Renton, WA
06.1992

Skills

  • Production monitoring
  • Key performance indicators
  • Quality control
  • Staff education and training
  • Organized and detail-oriented
  • Superb customer service skills
  • Strategic planning

Additional Information

  • ACTIVITIES & INTERESTS

Timeline

Lead Signer

Macys
01.2010 - Current

Merchandiser

Macys
12.2006 - 01.2010

Department Manager

Nordstrom Lone tree
10.1999 - 08.2001

Retail Sales Associate

Nordstrom
06.1996 - 10.1999

High School Diploma -

Renton Senior High School

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Wilda Branca