Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Awards
Generic
Denice Manalo

Denice Manalo

Bremerton,WA

Summary

Detail-oriented professional experienced in strategic planning, cost optimization, and team collaboration. Proven track record of developing functional strategies, managing operations, and streamlining business and healthcare workflows. Exceptional interpersonal and communication skills, with the ability to adapt to dynamic environments. Proficient in high-output, cross-functional roles across admin, finance, inventory, logistics, program management, organizational development, and operational excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Owner

ESYNCE (Amway)
07.2025 - Current
  • Managed daily operations related to customer service, inventory management, and marketing.
  • Negotiated contracts and agreements with business partners, vendors, and customers.
  • Maintained low operating expenses through sound business controls.
  • Developed strategies to increase customer satisfaction and engagement, boosting sales revenue.
  • Created print advertising, social media campaigns, and hosted networking events to target ideal audiences.
  • Drafted business plans outlining goals and long-term objectives.
  • Defined and executed strategic plans to meet business targets.
  • Maintained business transaction records using software like QuickBooks.
  • Promoted a culture of continuous improvement and a growth-oriented mindset.
  • Reviewed financial statements and sales data to evaluate productivity.
  • Analyzed reports to identify operational inefficiencies and areas for growth.
  • Collaborated with stakeholders to formulate and implement long-term strategic plans.

Leasing Assistant

REally
06.2025 - Current
  • Coordinate with vendors and contractors to ensure rental homes are ready for market.
  • Create clear task scopes and instructions.
  • Follow up for timely completion and quality control.
  • Conduct detailed move-in condition reports using standardized forms and photographic documentation.
  • Assess and document every surface, system, and feature in the home.
  • Preview properties and recommend market-readiness steps.
  • Take high-quality marketing photos and input listing information.
  • Conduct property showings and respond to prospective tenant inquiries.
  • Participate in weekly team meetings and maintain timely status communication with team members.

Outreach Coordinator

New Beginnings
09.2024 - Current
  • Provide program support to Mental Health staff as needed.
  • Collaborate with Clinical Supervisor to assist with grant writing and reporting.
  • Check daily for referrals from DVHopeline and other sources.
  • Conduct secondary screenings as needed.
  • Respond to agency and partner emails regarding training or consultation requests.
  • Co-facilitate support groups on an as-needed basis.
  • Provide outreach to community partners, domestic violence communities, and the general public to increase service referrals.
  • Incorporate domestic violence prevention education into outreach and engagement.
  • Perform additional duties as assigned.

Fiscal Analyst

Olympic College
05.2023 - 07.2024
  • Used ctcLink and Student Financials tools to contact students about delinquent accounts, send emails, make phone calls, mail letters, and set up payment plans.
  • Sent accounts to collections agencies and tracked the status of recovery; posted payments from collection efforts.
  • Prepared monthly/quarterly reports, developed key indicators, analyzed trends, and provided recommendations to management.
  • Drafted procedures and potential write-offs for management approval; acted as liaison with collection agencies.
  • Processed a variety of payments (student, 3rd-party contracts, interdepartmental, and international), handled receipts, performed reconciliations, and prepared bank deposits.
  • Answered student, staff, and agency questions in person, by phone, and via email regarding account interpretation, reconciliation, and corrections.
  • Participated in documentation and research of student financial business processes; attended trainings, meetings, and committee sessions.
  • Reviewed, audited, and processed Accounts Receivable items such as nursing fees, bookstore charges, residence hall charges, and international student accounts.
  • Maintained all aspects of customer accounts and billing communications.
  • Prepared and maintained backup documentation and corrected errors as needed.

Health Information Representative

Conifer Health Solutions
04.2023 - 05.2023
  • Performed document imaging tasks including prepping, scanning, quality review, validation, and indexing.
  • Executed assigned functions such as prepping, scanning, and QX/Indexing medical records to ensure timely integration into the Document Management System/EMR.
  • Scanned and uploaded paper-based medical records into platforms like VitalChart ChartFlow for remote coding access.
  • Conducted chart analysis by reviewing patient medical records for completion and verifying provider deficiencies per regulatory standards.
  • Picked up charts (rounding) and completed reconciliation tasks.
  • Maintained and tracked productivity metrics to monitor efficiency.
  • Met productivity standards for document imaging and chart analysis roles.
  • Answered phones and processed continuity of care requests, record retrieval, and filing as directed by HIM leadership.

LEAD Medical/Administrative Assistant

Kitsap Gastro and Liver Clinic
05.2022 - 02.2023
  • Assigned daily tasks to employees and colleagues to ensure smooth clinic operations.
  • Provided information regarding work policies, procedures, and activities.
  • Coordinated and attended meetings to facilitate communication.
  • Took medical histories and explained treatment procedures to patients.
  • Prepared patients for examinations and assisted physicians during exams.
  • Transmitted prescription refills as directed.
  • Utilized computer applications for various administrative tasks.
  • Answered telephones and welcomed patients professionally.
  • Updated and maintained patient medical records accurately.
  • Prepared, reviewed, and processed Accounts Receivable related items for patients, including medical charges.
  • Completed coding and filled out insurance forms.
  • Scheduled patient appointments and coordinated hospital admissions and laboratory services.
  • Managed correspondence, billing, and bookkeeping duties effectively.

Patient Access Representative

St. Michael Medical Center / Conifer
12.2020 - 05.2022
  • Greeted customers following Conifer Standards of Care and provided excellent customer service.
  • Completed full patient registration at the date of service, adhering to financial and cash control policies and procedures.
  • Thoroughly explained and secured hospital and patient legal forms.
  • Scanned Protected Health Information and created/filed patient information packets and folders for upcoming hospital services.
  • Assisted with scheduling diagnostic procedures.
  • Educated patients about financial liabilities, applying compliant patient liability collection techniques before, during, and after the date of service.
  • Performed hospital cash reconciliation and secured payment entry in adherence to financial and cash control policies and procedures.
  • Secured medical necessity checks/verification per Centers for Medicare & Medicaid services. Verified insurance, benefits, coverage, and eligibility.
  • Completed registration financial clearance worklists, obtained insurance authorizations for scheduled and unscheduled hospital services, and secured inpatient visit notifications to payors.
  • Prepared, reviewed, and processed accounts receivable related items for patients, including medical charges.

Patient Transporter/Dispatcher

CHI Franciscan Health
01.2019 - 11.2020
  • Talked to patients throughout transport to comfort and help ease anxiety.
  • Assisted in the transfer of patients from beds to wheelchairs or stretchers as needed.
  • Utilized excellent customer service skills while interacting with patients, family members, and healthcare staff.
  • Introduced self to patients and explained transport plans and destinations.
  • Assisted patients with moving out of beds, wheelchairs, and stretchers.
  • Provided safe and efficient transportation of patients to their destinations within the hospital, ensuring patient comfort and safety.
  • Transported medical equipment and supplies by picking up requisitioned orders and delivering to assigned treatment areas.
  • Exhibited exceptional problem-solving abilities when dealing with unexpected issues that arose during transports.
  • Maintained knowledge of hospital policies and procedures related to patient transport services.
  • Adhered to strict infection control guidelines when assisting with transfers or bedside visits.
  • Maintained patient confidentiality by adhering to HIPAA regulations.
  • Transported patients to and from medical appointments and procedures safely and efficiently.
  • Responded quickly to emergency situations involving patient transport needs, providing prompt assistance as required.
  • Collaborated closely with nurses, doctors, technicians, therapists, and other healthcare professionals when providing transport services.
  • Alerted nursing staff immediately to any signs of patient distress or equipment malfunction.
  • Lifted and assisted others to move patients on and off beds, examination tables, surgical tables, and stretchers.
  • Disinfected and sterilized equipment and supplies, using germicides and sterilizing equipment.
  • Provided compassionate care to patients during times of distress or pain.

MRI Tech Aide

Virginia Mason Medical Center
07.2017 - 01.2019
  • Trained new staff members on MRI equipment operation and safety protocols.
  • Utilized knowledge of anatomy and physiology to position patients correctly for optimal imaging results.
  • Administered contrast agents according to physician orders for enhanced imaging results.
  • Maximized patient safety by screening for metal objects or implants prior to entering MRI room.
  • Provided exceptional customer service while interacting with patients, doctors, and other healthcare professionals.
  • Kept patient schedules to accommodate add-on patients when requested.
  • Demonstrated strong problem-solving skills when troubleshooting equipment issues or addressing patient needs.
  • Documented patient history and exam information for radiologists' interpretations.
  • Managed multiple tasks simultaneously while working effectively under pressure in a fast-paced environment.
  • Put patients at ease by explaining procedures and responding to questions or requests.
  • Proactively identified areas for improvement within the MRI department.
  • Organized daily workflow efficiently by prioritizing urgent cases first.
  • Promoted patient care, comfort, and safety during transport and exam.
  • Identified potential problems in scans before they occurred through careful monitoring of patient conditions during tests.
  • Assisted radiologists with image-guided biopsies and other procedures.
  • Identified contraindications such as ferrous objects, pregnancy, prosthetic heart valves, cardiac pacemakers, and tattoos.
  • Maintained stock of clinical supplies.
  • Took brief medical histories from patients.
  • Wrote reports and notes to summarize testing procedures and outcomes for physicians and other medical professionals.

Patient Transport

Virginia Mason Hospital
07.2016 - 07.2017
  • Maintained accurate records of patient transport times and destinations.
  • Performed patient transport services to and from medical facilities, ensuring safety and comfort at all times.
  • Maintained knowledge of hospital policies and procedures related to patient transport services.
  • Organized patient transport schedules for multiple departments in a timely manner.
  • Accurately completed paperwork related to patient transport services in a timely manner.
  • Facilitated patient transport to appointments and other locations using appropriate equipment and techniques.
  • Maintained cleanliness of vehicles before and after each patient transport assignment.
  • Assisted with patient transport by wheelchair or stretcher when needed.
  • Managed inventory of medical supplies required for patient transport purposes such as oxygen tanks and IV poles.
  • Ensured compliance with safety regulations during patient transport activities.
  • Assessed medical situations quickly, determining appropriate course of action for patient transport needs.
  • Developed strong relationships with external agencies involved in patient transport and transfer protocols.
  • Gathered laboratory specimens from patients for testing purposes, ensuring all specimens were correctly labeled before transport.
  • Assisted in transporting patients to and from the operating room safely.
  • Ensured that patient rights were respected throughout the course of treatment.

Crew Member

Wendy's Corp.
08.2015 - 06.2016
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
  • Coordinated with other crew members to complete assigned tasks quickly and effectively.
  • Cross-trained in multiple positions within the store as needed.
  • Handled customer complaints in a professional and courteous manner.
  • Placed orders into POS systems and handled cash and credit transactions.
  • Completed all store opening and closing procedures.
  • Memorized food and drink recipes to prepare orders with speed and accuracy.
  • Restocked shelves with merchandise throughout shift.
  • Followed health department regulations for handling food products properly.
  • Followed all safety and security procedures to reduce risks.
  • Utilized problem-solving skills when resolving conflicts among team members or customers.
  • Cleaned and sanitized store restroom areas and stalls.
  • Adhered to company policies and procedures while completing daily tasks.
  • Trained new employees regarding company policies and food preparation procedures.
  • Performed cleaning duties such as sweeping, mopping, and washing dishes to keep equipment and facilities sanitary.
  • Communicated with customers regarding orders, comments, and complaints.

Office Assistant

Lindbergh High School
07.2015 - 06.2016
  • Answered phone calls.
  • Filed and organized students' files.
  • Organized each teacher's mailbox.
  • Utilized MS software and other duties as assigned.

Education

Bachelor of Science (B.S.) - Organizational Leadership and Technical Management

Olympic College
Bremerton, WA
07.2024

Associate in Arts (A.A.) - Business

Olympic College
Bremerton, WA
06.2021

Skills

  • Business marketing
  • Strategic decision-making
  • Professional networking
  • New business development
  • Verbal and written communication
  • Entrepreneurial leadership
  • Multitasking abilities
  • Decision-making
  • Cash flow management
  • Analyzing performance
  • Data interpretation
  • Statistical analysis
  • Accounting principles
  • HIPAA / FERPA
  • Compassionate care
  • Medical terminology
  • Direct patient care
  • Nonprofit experience
  • Outreach initiatives
  • Community engagement
  • Continuous improvement
  • Program and event management
  • Partnership development
  • Teamwork and collaboration
  • Organizational skills
  • Problem-solving abilities
  • Time management
  • Self-motivation
  • Task prioritization
  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Work Planning and Prioritization
  • Team collaboration and leadership
  • Business development
  • Issue resolution

Certification

  • Desk PRO - Microsoft
  • PHI THETA KAPPA

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Business Owner

ESYNCE (Amway)
07.2025 - Current

Leasing Assistant

REally
06.2025 - Current

Outreach Coordinator

New Beginnings
09.2024 - Current

Fiscal Analyst

Olympic College
05.2023 - 07.2024

Health Information Representative

Conifer Health Solutions
04.2023 - 05.2023

LEAD Medical/Administrative Assistant

Kitsap Gastro and Liver Clinic
05.2022 - 02.2023

Patient Access Representative

St. Michael Medical Center / Conifer
12.2020 - 05.2022

Patient Transporter/Dispatcher

CHI Franciscan Health
01.2019 - 11.2020

MRI Tech Aide

Virginia Mason Medical Center
07.2017 - 01.2019

Patient Transport

Virginia Mason Hospital
07.2016 - 07.2017

Crew Member

Wendy's Corp.
08.2015 - 06.2016

Office Assistant

Lindbergh High School
07.2015 - 06.2016

Bachelor of Science (B.S.) - Organizational Leadership and Technical Management

Olympic College

Associate in Arts (A.A.) - Business

Olympic College

Awards

  • Cum Laude (2024)
  • Valedictorian (2024)
  • Leadership Employee Award
  • Presidential Award
  • Dean's Award
  • Tennis Varsity MVP Player

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