Gretchen Siegrist-Ortega
Captain Cook,HI
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dedicated food service professional well-versed in food and beverage operations and guest services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
35
35
years of professional experience
Work History
Server/Bartender
Britannia Arms Of Monterey
Monterey, CA
07.2014 - 11.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Innkeeper
Edgemere Cottages
Carmel-by-the-Sea, CA
01.2008 - 07.2020
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
Bartender/Manager
J.B.s Bar & Grill
Chico, CA
01.1990 - 07.2005
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs
Education
No Degree - Liberal Studies
California State University - Chico
Chico, CAHigh School Diploma -
Carmel High School
Carmel, CA06.1980
Associate of Science - Nutrition
Butte College
Oroville, CA06.1985
Skills
- Transactions and Cash Handling
- Menu Recommendations
- Customer Service and Rapport
- Service-Oriented
- Team Player
Timeline
Server/Bartender
Britannia Arms Of Monterey
07.2014 - 11.2021
Innkeeper
Edgemere Cottages
01.2008 - 07.2020
Bartender/Manager
J.B.s Bar & Grill
01.1990 - 07.2005
No Degree - Liberal Studies
California State University - Chico
High School Diploma -
Carmel High School
Associate of Science - Nutrition
Butte College
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