Amanda W Hedrick

Work History

Davidson County Schools

07.2023 - Current

Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
Drafted treasury reports to support management decision-making needs.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Managed filing system, entered data and completed other clerical tasks.

Wake Forest Baptist Health

11.2017 - 05.2022

Sanitized, restocked, and organized exam rooms and medical equipment.
Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Collected and documented patient medical information such as blood pressure and weight.
Called and faxed pharmacies to submit prescriptions and refills.
Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Taught patients about medications, procedures, and care plan instructions.

Novant Health, Inc

09.2014 - 11.2017

Called and faxed pharmacies to submit prescriptions and refills.
Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
Prepared and administered medications to alleviate patient symptoms.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Branch Banking and Trust Company

07.2002 - 03.2012

Managed teller schedules, ensuring adequate staffing levels during peak business hours.
Counted cash drawers and made bank deposits.
Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Conducted regular performance evaluations for teller staff, identifying areas for improvement.
Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
Reduced customer complaints by addressing issues promptly and implementing feedback into service improvements.
Fostered partnerships with local businesses to offer banking services tailored to their needs, expanding customer base.