- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Baking
- I enjoy helping others and giving back to the community
- Getting involved in local advocacy groups to promote positive change in the community
- Genealogy
Thane Myles
Birmingham,GA
Summary
Dedicated client service professional with over 15 years of experience fostering positive relationships across diverse areas, including health and welfare benefits, 401Ks, pension, and non-profit community activism and outreach.
Overview
9
9
years of professional experience
Work History
Immigration Services Assistant
USCIS
01.2022 - 10.2024
- Provided administrative support by organizing documents, managing files, handling correspondence, effectively helping15 Immigration Services Officers
- Performed various tasks (security checks, research, scheduling, processing forms, etc.) utilizing excellent multitasking abilities, meeting100% of required deadlines
- Fostered efficient collaboration by serving as a point of contact with Immigration Services Analyst to coordinate monthly Judicial ceremonies
- Facilitated immigration procedures and ceremonies with superior organizational skills, leading to over100,000 immigrants earning citizenship
- Updated, maintained, audited, and consolidated files with a strong attention to detail, ensuring accuracy and integrity of more than9,000+ records
Program Coordinator COVID-19
The Wellness Coalition
05.2021 - 01.2022
- Served as a COVID-19 Community Health Worker starting May2021 with flexibility and being able to adapt to changing priorities, earning promotion to Program Coordinator August2021
- Assisted Executive Director with recruitment and hiring fresh staff members for the program and was solely responsible for training new hires
- Spearheaded Community Health Worker Program by implementing work plans, assigning team members to activities, and arranging testing/vaccination events, resulting in goals being met
- Developed relationships with community partners using exceptional communication skills, allowing health information to reach over20,000 households
- Assisted over500 community members with pre-existing conditions by applying in-depth knowledge of local resources, adhering to referral protocols
- Delivered progress reports and data report trainings based on outreach strategies and data collection, disseminating pertinent information to6 team members and over25 staff members
Program Director
Montgomery Pride United
08.2020 - 05.2021
- Oversaw $10,000 grant with a fiscally responsible approach, purposefully distributing $9,500 to local homeless population
- Assisted local housing organizations with intake forms and document processing
- Collected and analyzed data from surveys, resulting in an increased awareness of homelessness which aided in the expansion of programs
- Researched and allocated community resources focusing on client needs, guaranteeing financial aid and services reached the appropriate community members
- Collects and analyzes customer feedback related to communications and uses insights to improve future interactions
Senior Specialist of Institutional Annuities
New York Life Insurance Company
10.2015 - 06.2018
- Managed2K+ clients through acquired contract from inception to end and provided a continuity of annuity services
- Identified deferred, retired, and next-of-kin clients after conducting thorough database research, paying out over $80,000 in deferred and retiree benefits
- Responded to institutional and individual annuitant inquiries in a timely manner, offering excellent customer service, both inbound and outbound
Education
Bachelor of Arts - Business Administration
Berkeley College
Skills
- Relationship Management, Project management, Communication, Reports, Administrative Tasks, Business Administration, Documents, Records, Interpersonal Skills, Multitasking, Fast-paced Environments
- Relationship building
- Verbal and written communication
- Team collaboration
- Problem-solving
- Microsoft Office Suite
- Conflict resolution
- Data confidentiality
- Administrative support
- Multitasking and organization
- Flexibility and adaptability
- Editing and proofreading
- Online research
- Call reception
- Reporting and documentation
- Documentation and filing
- Positive and professional
- Customer service
- Multitasking
- Teamwork and collaboration
- Organizational skills
- Strong problem solver
- Active listening
- Professional and mature
- Excellent communication
- Team building
- Proofreading
- Excel spreadsheets
- Interpersonal communication
- Records management
Accomplishments
● Facilitated immigration procedures and ceremonies with superior organizational skills, leading to over 100,000 immigrants earning citizenship.
● Updated, maintained, audits, and consolidated files with strong attention to detail, ensuring accuracy and integrity of more than 9,000+ records.
● Developed relationships with community partners which allowed health information to reach over 20,000 households.
Oversaw $10,000 grant with a fiscally responsible approach, purposefully distributing $9,500 to local homeless population.
Interests
Work Preference
Work Type
Full TimeImportant To Me
Company CultureWork-life balance401k matchPaid sick leaveHealthcare benefitsWork from home optionPaid time offPersonal development programsCareer advancementAdditional Experience
- Xerox HR Solutions LLC | Retirement Benefits Administrator and Senior Benefits Specialist
- Honeywell International | Clean Energy and Rebate Specialist
- Champion Mortgage/ KeyBank | Quality Control Analyst
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office, Adobe Creative Suite, Google Suite, Oracle, Lotus Notes, Blackboard, Stacks, Lexis Nexis PayGov, Workday, Oracle Cloud HCM
Timeline
Immigration Services Assistant
USCIS
01.2022 - 10.2024
Program Coordinator COVID-19
The Wellness Coalition
05.2021 - 01.2022
Program Director
Montgomery Pride United
08.2020 - 05.2021
Senior Specialist of Institutional Annuities
New York Life Insurance Company
10.2015 - 06.2018
Bachelor of Arts - Business Administration
Berkeley College
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