Peter Connolly
Port St Lucie,FL
Summary
To have a challenging and productive position within a company to provide leadership and training to enhance profitability. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Operations Manager/Director of Operation
Durato USA
01.2021 - 03.2024
- Overseeing customer service associates and auditing accuracy of orders and shipping products to clients
- Overseeing logistics, as well as negotiating Rates for Logistics
- Overseeing multiple warehouses, managers, and associates within warehouses
- Maintaining budgeting for all warehouses maintenance, equipment, and supplies
- Accuracy of Inventory, samples, and merchandise for all warehouses
- Creating, maintaining, and shipping trade show displays and marketing, as well as Installation and removal at trade show events.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Merchandising/ Specialty/ Ops Assistant Manager
The Home Depot
01.2015 - 01.2021
- Ensured Excellent customer service and to solve problems
- Managed 80-200 sales associates by providing motivation, coaching, and training to meet the goals of the organization
- Analyze trends and develop ways to improve profitability
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Merchandising Assistant Store Manager
The Home Depot
01.2010 - 01.2015
- Supported Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained clean and organized store environment by enforcing strict standards for cleanliness and organization.
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly for maximum revenue generation.
District Services Manager
The Home Depot
01.2007 - 01.2009
- Increased sales from $5.5 million to $6.2 million
- Increased capacity of installed programs
- Maintained positive margin for district
- Responsible for hiring qualified district installers
- Performance management of installers
- Training of associates in district for installed products
- Set budgets for installed sales for the district
- Maintained relations between stores and installers.
- Effectively managed escalations from clients regarding service issues, bringing matters to swift resolution while preserving relationships wherever possible.
- Monitored customer satisfaction metrics closely, implementing corrective actions as needed to maintain high levels of client satisfaction.
- Reduced costs by negotiating favorable contracts with suppliers for parts and equipment.
Merchandising/ Specialty/ Ops Assistant Manager
The Home Depot
01.2002 - 01.2007
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Store Manager/ Assistant Store Manager/Associate/ Dept. Sup
The Home Depot
01.1990 - 01.2002
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Skills
- Microsoft Word
- Excel
- Power Point (Outlook)
- Multi-Unit Operations Management
- Recruiting and Hiring
- Distribution Center Management
- Warehouse Operations
- Multi-Site Operations
- Team Leadership
- Sales
Certification
- Forklift
- Order Picker
- Reach Truck
- Electric Power Jack
References
Will be provided upon request.
Timeline
Operations Manager/Director of Operation
Durato USA
01.2021 - 03.2024
Merchandising/ Specialty/ Ops Assistant Manager
The Home Depot
01.2015 - 01.2021
Merchandising Assistant Store Manager
The Home Depot
01.2010 - 01.2015
District Services Manager
The Home Depot
01.2007 - 01.2009
Merchandising/ Specialty/ Ops Assistant Manager
The Home Depot
01.2002 - 01.2007
Store Manager/ Assistant Store Manager/Associate/ Dept. Sup
The Home Depot
01.1990 - 01.2002
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