Shanay Mitchell

• Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
• Developed and implemented effective leasing strategies to maximize occupancy rates.
• Advised owners on potential improvements or investments that could increase the value of their properties.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Provided guidance and support to junior team members in order to facilitate their professional development.
• Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
• Processed evictions when necessary in accordance with state laws and procedures.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
• Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
• Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Exercised direct supervision over property staff.
• Updated tenant and unit information to keep current in housing database.
• Completed lease applications and verifications, notifying prospects of results.
• Handled resident complaints and expedited maintenance requests.
• Supervised production of annual rent, operating expense, and real estate tax adjustments.
• Oversaw daily operations, maintenance, and administration of various properties.
• Managed and oversaw operations, maintenance and administration of properties.
• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

• Complete the variance report and other reports. Make and complete POs.
• Ensure that delinquency is low
• File on delinquent residents
• Appear in court for anything pertaining to the property.
• Manage the leasing team, as well as the maintenance team.
• Monitored the performance of individual leasing agents, as well as maintenance staff, and coached them on successful strategies.
• Ensure that bills, contractors, and vendors are paid.
• Train staff and others on job quality.
• Maintain occupancy of 95% or above.
• Create, complete, and follow a budget.
• Worked with on-site and remote service providers to support tenants requesting accommodations.
• Solicited and analyzed bids for repairs, renovation and general maintenance.
• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Monitored market trends to ensure competitive pricing structures for units under management.
• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
• Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.

Oversaw facility upkeep, including inspections of units and public areas.

• Managed vendor relationships to ensure quality service delivery.
• Directed a remote team for three years, enhancing collaboration and productivity.
• Ensured timely completion of payroll processes to maintain staff satisfaction.
• Coordinated tenant move-in and move-out procedures for seamless transitions.
• Managed delinquency and collections to optimize revenue recovery.
• Developed and adhered to budgetary guidelines, ensuring financial accountability.
• Created purchase orders and processed invoices efficiently.

• Regularly inspect the curb appeal of the facilities.
• Monitored the performance of individual leasing agents.
• Work closely with the maintenance team to ensure tenant satisfaction, and that apartment homes are ready for move-in.
• Answer phone calls, emails, and respond to questions from prospects quickly and effectively.
• Ensured common areas were kept clean, neat, and free of debris.
• Followed up with potential accounts.
• Managed daily and weekly marketing and leasing reports.
• Created and submitted daily reports on leasing activities.
• Developed and implemented resident activities, and identified problem vacancies.
• Performed background checks on all applicants.
• Toured the property with prospects and provided a wealth of information in regard to its key features.
• Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.

• Equipped all departments with necessary tools and knowledge to perform duties effectively.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Implemented effective pricing strategies according to industry trends and customer segmentation criteria.
• Evaluated performance metrics such as revenue generation, customer acquisition rate. to measure success of initiatives taken up by the team.
• Prepared reports on key metrics such as leads generated, conversion rates, ROI.
• Motivated and mentored employees to increase knowledge, skills and career potential within company.
• Integrated communications campaigns to create awareness, develop pipeline and bring in new customers.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Supported sales team members to drive growth and development.
• Coached, developed and motivated team to achieve revenue goals.
• Assisted with developing online learning modules for remote learners.
• Designed and developed training materials for new employees in the organization.
• Ensured employees remained informed on policies, procedures, and Four Seasons standards.
• Monitored data entry in local database and project management system for accuracy.
• Managed accounts for ten or more rooms and banquet space efficiently.
• Trained staff on Four Seasons rules and regulations, maintaining full compliance.
• Liaised between guests, travel arrangers, and operations staff to clarify preferences.
• Investigated and resolved guest inquiries and problem reports independently.
• Facilitated marketing initiatives through social media outreach and promotional materials.

• Answer incoming customer calls in a timely, efficient manner.
• Probe/capture the customers' concerns or problems, determine pertinent information needed to decide the best course of action, in order to ensure customer satisfaction.
• Respond to client queries and perform follow-ups in a timely manner, using personal judgment and initiative to develop effective and constructive solutions to all client issues.
• Dispatch any guest issues to the respective department, place the concern in the database, and follow up with the guest to ensure that the call was completed.
• Developed and maintained an excellent working knowledge of all Sheraton programs and services that directly impact the customers.
• Coordinated with other departments to ensure smooth operations of the front desk area.
• Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
• Setup and break down large events such as weddings, conferences, and other large gatherings.
• Oversee more than 40 employees at a time.
• Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
• Provided guidance and mentorship to junior team members in order to help them develop their skills.