Dancing and Singing
Rene Brent
Customer Service Representative
Capitol Heights,MD
Summary
Proactive Customer Service Representative with expertise delivering support services and resolving customer complaints. Demonstrated competencies in handling a very high call volume, processing and updating consumers applications.
Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills.
Accomplished in providing unsurpassed support to demanding consumers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Maximus
Landover, MD
09.2020 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to assist consumers with processing their applications.
- Answered constant flow of consumers calls with minimal wait times.
- Offered advice and assistance to consumers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to consumers requests for services and information.
Office Assistant
University Of Maryland Global Campus
Largo, MD
06.2018 - 04.2020
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Responded to inquiries from callers seeking information.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Drafted agendas, recorded minutes and created documents for meetings.
Sales Clerk
Aldo Shoes, Stadium Armory
Washington, DC
06.2017 - 05.2018
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Central High School
Capitol Heights, MD 09.2012 - 05.2016
No Degree - Visual And Performing Arts
Prince George's Community College
Upper Marlboro, MD 09.2017 - 05.2018
Skills
Complaint resolution
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Customer Service Representative
Maximus
09.2020 - 03.2022
Office Assistant
University Of Maryland Global Campus
06.2018 - 04.2020
No Degree - Visual And Performing Arts
Prince George's Community College
09.2017 - 05.2018
Sales Clerk
Aldo Shoes, Stadium Armory
06.2017 - 05.2018
High School Diploma -
Central High School
09.2012 - 05.2016
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