Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shalymar Rivera

Summary

Versatile and quick-learning professional with a proven track record in clerical, managerial, and technical roles. Skilled at adapting to various job functions and environments, demonstrating exceptional problem-solving abilities and effective communication skills. Experienced in assisting laboratory technicians, streamlining preparation processes, and excelling in customer relationship management. Known for meticulous attention to detail and the ability to manage multiple responsibilities efficiently.

Overview

13
13
years of professional experience

Work History

BDC Manager

AMBAR MOTORS
11.2021 - Current
  • Recruited, trained, and mentored BDC representatives
  • Monitored team performance and provided continuous feedback
  • Developed and implemented training programs to enhance customer interaction skills
  • Oversaw the CRM system to track and manage customer interactions
  • Ensured accurate data entry and maintenance of customer records
  • Analyzed CRM data to identify trends and opportunities for improvement
  • Developed strategies to generate new leads and convert them into sales opportunities
  • Implemented follow-up processes for internet leads, phone inquiries, and service customers
  • Monitored lead conversion rates and adjusted strategies as needed
  • Managed appointment scheduling for sales departments
  • Coordinated with sales team to ensure smooth customer experiences
  • Optimized appointment setting processes to maximize dealership traffic
  • Ensured high levels of customer satisfaction by providing prompt and professional responses to inquiries
  • Generated regular reports on BDC activities and lead conversion rates
  • Analyzed performance data to identify areas for improvement
  • Presented findings and recommendations to dealership management

Deal Processor

AMBAR MOTORS
10.2020 - 11.2021
  • Managed the completion and compliance of all necessary documentation for vehicle sales.
  • Ensured that all paperwork was accurately prepared and processed, maintaining organized records.
  • Acted as a liaison between the customers, dealership and lenders to facilitate a smooth and timely transaction.
  • Reduced errors in documentation by diligently proofreading materials before submission to relevant parties.
  • Leveraged strong organizational skills to prioritize workload effectively during busy periods or when faced with tight deadlines.

Pathology Technician Assistant

BAPTIST HOSPITAL OF MIAMI
03.2014 - 08.2020
  • Transported specimens from various hospital departments to the pathology lab, ensuring timely and safe delivery.
  • Prepared all specimens for the Pathologist Assistant to begin the sectioning process, following precise protocols to maintain sample integrity.
  • Utilized laboratory information systems to log customer information accurately and label specimens correctly.
  • Assisted in the preparation of fluids for cytology, ensuring all samples were ready for analysis.
  • Sterilized workstations and prepared them for the Cytology Technician to process specimens, adhering to strict cleanliness and safety standards.
  • Maintained detailed records of specimen processing, ensuring accuracy and compliance with HIPAA regulations.
  • Collaborated with medical and laboratory staff to ensure efficient workflow and effective communication regarding specimen handling and processing.

Laboratory Technician Assistant

BAPTIST HOSPITAL OF MIAMI
08.2011 - 03.2014
  • Efficiently transported medical specimens, supplies, and documents between various hospital departments and the pathology laboratory, ensuring timely and secure delivery.
  • Logged and tracked specimen information using laboratory information systems, ensuring accurate and up-to-date records.
  • Assisted in the initial processing of specimens, including sorting and labeling, to prepare them for further analysis.
  • Prepared and organized laboratory workstations, ensuring all necessary supplies and equipment were readily available.
  • Maintained a clean and sterile environment in the laboratory, adhering to strict safety and cleanliness standards.
  • Assisted laboratory staff with routine tasks, such as preparing reagents and solutions, under supervision.
  • Provided support during laboratory procedures, helping with the collection and preparation of samples for testing.
  • Communicated effectively with medical and laboratory staff to ensure proper handling and processing of specimens.
  • Monitored inventory levels and restocked supplies as needed to ensure uninterrupted laboratory operations.
  • Participated in basic equipment maintenance and troubleshooting, reporting any issues to senior staff.

Education

High School Diploma -

Arts And Minds Academy
Coconut Grove, FL
06.2010

Skills

  • Market strategies

  • Sales coordination

  • Performance Evaluation

  • Laboratory Techniques

  • Clerical Duties

  • Detail-oriented

  • Communication

  • Adaptability

  • Problem-solving

Languages

English
Full Professional
Spanish
Full Professional

Timeline

BDC Manager

AMBAR MOTORS
11.2021 - Current

Deal Processor

AMBAR MOTORS
10.2020 - 11.2021

Pathology Technician Assistant

BAPTIST HOSPITAL OF MIAMI
03.2014 - 08.2020

Laboratory Technician Assistant

BAPTIST HOSPITAL OF MIAMI
08.2011 - 03.2014

High School Diploma -

Arts And Minds Academy

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Shalymar Rivera