Alexandrea Rivera
Banker
Cedar Park,TX
Summary
Professional banking specialist with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results. Skilled in financial advising and client relationship management. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Personal Banker
Wells Fargo
01.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Retail Manager
Best Buy
Temple, Texas
07.2012 - 09.2022
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Recruited, managed and motivated 80 member retail team to give every guest positive and memorable experiences.
- Mentored new sales associates to contribute to store's positive culture.
- Trained and oriented associates to maximize team performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Promoted business' development by building and maintaining relationships with new clients.
- Researched issues to obtain appropriate answers to customer inquiries.
Property Manager
Rivera Rentals
05.2019 - 07.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Skills
- Financial Recordkeeping
- Financial Forecasting
- Handling Complaints and Inquiries
- Recruitment and Training
- Staff Coaching and Training
- Operational Efficiency
- Reporting and Performance Analysis
- Strategic Business Initiatives
- Branch operations
- Customer service
- Client relationship management
- Fraud prevention
- Banking policies and procedures
- Financial advising
- Account maintenance
Education
Associate of Applied Science - Criminal Justice
Temple College
Temple, TX 08.2015 - 05.2026
Timeline
Personal Banker
Wells Fargo
01.2024 - Current
Property Manager
Rivera Rentals
05.2019 - 07.2022
Associate of Applied Science - Criminal Justice
Temple College
08.2015 - 05.2026
Retail Manager
Best Buy
07.2012 - 09.2022