Summary
Work History
Education
Skills
Timeline
Receptionist
Elizabeth Yates

Elizabeth Yates

Supply,NC

Summary

Safety-oriented and well-organized, dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Driven, motivational Shift Leader worked in customer service/retail industry. Dedicated to providing superior guest experience. Enthusiastic, building positive and dedicated, customer-focused teams. Fast-thinking Emergency Medical Technician with 2 years of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.

Work History

Advanced Emergency Medical Technician

Brunswick County EMS
09.2024 - 02.2025
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Followed all safety protocols and took necessary precautions while providing care.

Waitress

Eggs Up Grill
11.2021 - 06.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest while increasing average ticket sales by average of $5.00.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts with personal sales up to $1,000.00.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Shift Leader

Walgreens
10.2020 - 11.2021
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Enforced company policies and regulations with employees.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained overall safe work environment with employee training programs and enforced 100% of safety procedures

Pharmacy Technician

Walgreens
10.2020 - 11.2021
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted and labeled prescriptions with 100% correct item and quantity.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Entered and processed patients' prescriptions into internal system.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Waitress

Wing And Fish Company
01.2019 - 06.2020
  • Greeted new customers, discussed specials and took drink orders.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Met with chef to review daily specials and menu changes.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Served up to 100 customers in 5 hour shifts.

Education

Some College (No Degree) -

Caldwell Community College And Technical Institute

Some College (No Degree) -

Brunswick Community College
Supply, NC

High School Diploma -

Avery County High School
Newland, NC

Skills

  • Emergency vehicle operation
  • Cardiopulmonary resuscitation
  • Documentation and reporting
  • Record keeping
  • Answering customer questions
  • Supply restocking
  • Confidentiality and HIIPA
  • Inventory counts
  • Policy enforcement
  • Creative problem solving
  • Shift checklists
  • POS system operation

Timeline

Advanced Emergency Medical Technician

Brunswick County EMS
09.2024 - 02.2025

Waitress

Eggs Up Grill
11.2021 - 06.2022

Shift Leader

Walgreens
10.2020 - 11.2021

Pharmacy Technician

Walgreens
10.2020 - 11.2021

Waitress

Wing And Fish Company
01.2019 - 06.2020

Some College (No Degree) -

Brunswick Community College

High School Diploma -

Avery County High School

Some College (No Degree) -

Caldwell Community College And Technical Institute

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Elizabeth Yates