Kelly Lawhon
Beverly Hills,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Vapor Spot Smoke Shop
Inglis , FL
03.2024 - 10.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Hotel Front Desk Clerk
Sleep Inn Suites
Clearwater , FL
01.2012 - 08.2015
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Managed cash drawer according to established accounting guidelines.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Assisted in training new front desk clerks on proper procedures and protocols.
Customer Service Representative
AGR LLC
Clearwater , FL
01.2012 - 08.2013
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Handled incoming calls and emails, offering primary customer support
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Euclid Sr High School
711 E 222nd St Euclid, Ohio 4411906-1983
Skills
- Order Processing
- Product Sales
- Retail loss prevention
- Time Management
- Strategic Up-selling Skills
- Contract Preparation
- Inventory Control
- Payment Processing
- Financial records analysis
- Superb time management
- Written and oral communication skills
Affiliations
- I am a well rounded individual that can balance my daily life with some fun activities as in, Crafts I love photography and doing scrapbooking especially for others. Love to see someones smiling face after I complete a beautiful scrapbook for them.
- I am also involved with my church and I hold different spiritual classes.
Accomplishments
- I was given an Honorary Award for Saving a Life of an older gentleman who had wandered away from his home. He walked out into traffic and I ran after him and pulled him back before a truck just missed him.
- Accomplishment - after only being a Security officer for 9 mos they made me a Captain.
Certification
- Certification in Real Estate graduated from ED Klofer Real Estate. in 1998
- Certificate and a Licenses as a Nail tech. In 1999.
About Kelly
- At the young age of 59 I am looking for a career that I can retire from. I am very reliable and love to work. Although I have been working on site for different businesses I really would like to find a career where i am still working with customers, I am a people person and a Team player. I also love to learn new things. And am very Teachable and coachable. (You can never learn to much) the sky is the limit. Now all that being said I do not have a problem working in an on site as well, like i said I am a people person. I am very good at sales. Been told that I could sell a broken TV. but on a more serious note, I can upsell like no other. And love to bundle packages people seem to like that. They really think they are getting a Deal. Oh and I am a cleaner I will keep an office a store a warehouse so clean you can use a white glove and check my work.
References
References available upon request.
Timeline
Sales Associate
Vapor Spot Smoke Shop
03.2024 - 10.2024
Hotel Front Desk Clerk
Sleep Inn Suites
01.2012 - 08.2015
Customer Service Representative
AGR LLC
01.2012 - 08.2013
- Certification in Real Estate graduated from ED Klofer Real Estate. in 1998
- Certificate and a Licenses as a Nail tech. In 1999.
High School Diploma -
Euclid Sr High School
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