Summary
Overview
Work History
Education
Skills
Interests
Languages
Work Preference
Work Availability
Travelling
Timeline
Generic

Rajbir Kaur

Antelope,CA

Summary

Experienced professional in creative investment strategies with a focus on improving modeling and statistical analysis. Skilled in client-oriented banking and problem-solving thinking.

Friendly and reliable individual with keen eye for detail and positive attitude. Demonstrates solid understanding of cash handling procedures and ability to quickly learn and apply skills such as transaction accuracy and customer service. Committed to contributing to smooth and efficient financial operation.

Overview

4
4
years of professional experience

Work History

Cash Handler

Self-employees
11.2024 - Current
  • Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
  • Verified customers' legal to purchase products and services.
  • Mitigated risks associated with counterfeit currency by utilizing detection techniques and tools effectively during transactions.
  • Ensured transparency in financial dealings by meticulously maintaining detailed records of cash transactions, including receipts, disbursements, and transfers.
  • Increased customer satisfaction by providing timely and accurate change during transactions, ensuring a positive experience for all patrons.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.

Customer Service Cashier

Company
11.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Cashier Team Lead

For Enhance My Knowledge and Experience
11.2024 - Current
    • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
    • Assisted customers by answering questions and fulfilling requests.
    • Communicated with customers and team members to solve problems.
    • Processed both cash and card purchases and returns.
    • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
    • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
    • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
    • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
    • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
    • Conducted regular audits of register funds to minimize potential losses due to theft or error.
    • Used POS system to enter orders, process payments and issue receipts.

Cashier Assistant

AMPM Arco
02.2023 - 10.2024
  • Maintained accurate records of all sales activities including forecasting, pipeline management reports.
  • Prepared monthly reports on account performance for senior management review.
  • Identified complex issues and crafted strategic solutions
  • Created detailed reports outlining problem solving techniques used in specific cases.
  • Developed innovative strategies for resolving customer complaints and difficult situations.
  • Formulated business growth plans
  • Operated status board to display current production and inventory levels.
  • Developed mobile applications for iOS and Android platforms using Java, Objective-C, Swift, HTML5 and JavaScript.

Banking Assistant

HDFC Bank
03.2021 - 01.2022
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Analysis competitors and market trends to facilitate business growth.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Maintained accurate records of client accounts, transactions and interactions.
  • Identified and analyses complex problems to develop effective solution management database.
  • Handle unexpected situations, think on their feet, and provide solutions that meet both bank and customer needs. Cash Handling and Management
  • Financial Software Proficiency
  • Basic Accounting and Mathematics
  • Fraud Detection and Prevention
  • Regulatory Compliance Knowledge
  • Transaction Processing
  • Customer Relationship Management (CRM) systems
  • Anti-Money Laundering (AML) Policies
  • Check Processing and Endorsement.
  • Financial Product Knowledge
  • Strong critical thinking and problem-solving management.
  • Researched competitors' products and services to understand the competitive landscape.
  • Generated insights by checking data, highlighting growth prospects
  • Promoted high customer self- satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed customer service inquiries and pinpointed and implemented proper path to resolution.
  • Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
  • Assisted customers with various online banking inquiries ensuring seamless user experience.
  • Provided exceptional customer service, contributing to a positive reputation for the bank.
  • Reduced processing times by implementing digital document management systems.
  • Maintained strict confidentiality of client information, upholding the bank''s privacy standards.
  • Assisted commercial banking team with collection and clearing of document exceptions and collected past due loan payments.
  • Conducted thorough research on market trends to provide informed recommendations to clients on investment options.
  • Completed e-learning plan and bank secrecy act training and maintained up-to-date banking knowledge.
  • Collaborated closely with tellers to manage cash flow efficiently in line with branch requirements.
  • Handled various accounting transactions.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Generated monthly reports on customer activity and customer feedback.
  • Received loan and utility payments, sending funds to correct destinations.
  • Processed deposits, withdrawals, and transfers accurately and in timely manner.
  • Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
  • Calculated fees due, interest and change for customer transactions.
  • Excellent communication skills, both verbal and written.

Education

Master of Science - UX UI Designer

Indian Institute of Technology
Uttarakhand, India
08-2024

MBA - Project Management

BSBI
Berlin, German
10-2022

Skills

  • Workplace Risk Assessment
  • Accurate Cash Handling
  • Client Support
  • Billing Operations
  • Detail-Oriented Deposit Handling
  • Financial Reporting
  • Budget Oversight
  • Client Engagement Strategies
  • Financial Systems Oversight
  • Oral communication
  • Pipeline Coordination
  • Problem-solving and critical thinking
  • Clear Communication Skills
  • Attention to detail and Accuracy
  • Cross-culture competency and inclusivity
  • excellent customer service
  • Deliver Exceptional Financial Consumer Service

Interests

  • Reading
  • App Development
  • Team Sports
  • Coding and Programming

Languages

English
Full Professional

Work Preference

Work Type

Full TimeContract WorkInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureWork from home optionPaid time offHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Travelling

I love travelling as well as reading books

I traveled a lot of countries too because when you travel to other countries, you can explored the world .

Timeline

Cash Handler

Self-employees
11.2024 - Current

Customer Service Cashier

Company
11.2024 - Current

Cashier Team Lead

For Enhance My Knowledge and Experience
11.2024 - Current

Cashier Assistant

AMPM Arco
02.2023 - 10.2024

Banking Assistant

HDFC Bank
03.2021 - 01.2022

Master of Science - UX UI Designer

Indian Institute of Technology

MBA - Project Management

BSBI

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Rajbir Kaur